CCTV & Environmental Technical Support Officer – Epping Forest District Council

About The Role

Epping, Essex

£20 per Hour PAYE / £25.65 Umbrella

Full-Time, Temporary – 36 Hours per Week

Closing Date: Monday 9th March 2026

Essex County Council (ECC) are delighted to be supporting Epping Forest District Council in recruiting a CCTV & Environmental Technical Support Officer on a full-time, temporary basis. Due to the nature of this role, the successful candidate will be required to work on-site only.

Purpose of the Job

• To deliver an effective CCTV service including system operational checks, first line technical support, evidence gathering and processing on behalf of the council.
• To be the first response for technical support, site surveying, maintenance co-ordination and to make recommendations concerning the repair or replacement of CCTV related equipment.
• Ensure the Council meets its statutory obligations and that the highest standards of probity and good conduct are maintained always.
• Work collaboratively with the Team Manager to bring about change and improvements to service delivery within finite resources.
• Take collective responsibility for ensuring excellent services are provided to our residents.
• Provide back office technical support for the Environmental (EEOs) Enforcement Officers.
• Send correspondence and FPNs on behalf of EEOs, track FPN payments, send reminder letters and compile data to assist effective data driven enforcement activity, monitoring and service performance.
• At times carrying out visits to areas in the district as directed by the Team Manager to identify reported fly‑tipping, to gather evidence where possible and record details so that the Environmental Enforcement officers can carry out further investigations.
• Other responsibilities will include identifying unreported fly‑tips, fly posting and other environmental crime issues and report these back to the Environmental Enforcement Team.

Key Responsibilities

• Corporate
• Ensure our customer service and delivery is excellent and continually improves.
• Take responsibility for ensuring that the Council’s decisions and policies are implemented.
• Demonstrate the Council's governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, equality and open government are maintained.
• Participate in and lead projects to achieve the most effective services possible for the community, partners, and the Council.
• Service
• Working with Team Managers and Senior Officers in contributing to implementing a strong vision for the service area which delivers ambitious, innovative and forward‑thinking approaches.
• Ensure the work of services is high quality and achieves its objectives by supporting effective direction and risk management.
• Implement a consistent approach to delivering a sustainable and robust CCTV service on behalf of the local authority, providing advice and support to colleagues across the Council.
• In the absence of the CCTV Operations Officer, you will be required to interpret complex information from partners and other internal teams and solve complex and difficult problems relating to CCTV and installations and infrastructure.
• In the absence of the CCTV Operations Officer, you will be required to forward plan for 6 months for the service and program project work as necessary.
• Provide administrative support to the Environmental Enforcement (EEO) Officers two days per week.
• Prepare and send routine correspondence and Fixed Penalty Notices (FPNs) on behalf of EEOs.
• Maintain accurate records of FPNs issued, track payments, monitor mailboxes and follow up with reminder letters as required.
• Assist with data entry and compile basic reports to support enforcement activity and monitoring of team performance.
• Ensure all documentation is filed and managed in accordance with internal procedures and data protection policies.
• To collect evidence, prepare case files and attend court in accordance with Police & Criminal Evidence Act (PACE), Regulation of Investigatory Powers Act (RIPA) and Protection of Freedoms Act and any other relevant legislation, internal procedures.
• Provide advice and information to Management and Elected Members as required.
• On occasions, will be required to work out of hours across the district at the request of Law Enforcement Agencies as agreed by the Senior Management or as a supportive role in relation to Environmental Enforcement.
• To develop and maintain a working knowledge of the technical and fundamental aspects of CCTV systems and components.
• In the absence of the CCTV Operations Officer, as directed by the Team Manager assist in the production of key CCTV documents for the district.
• To work with EFDC officers and partner agencies such as the police to carry out feasibility inspections and make recommendations for the practical deployment of permanent and temporary CCTV systems in support of Criminal, Civil, Enviro and ASB investigations.
• Support partnership work by helping to collect, organise, and maintain data on fly‑tipping and environmental offences, contributing to informed decision‑making and the effective deployment of Environmental Enforcement Officers (EEOs).

What You Should Do Next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email Ashleigh.Drake@essex.gov.uk.