At a Glance
- Tasks: Help customers in libraries, manage book circulation, and deliver engaging story sessions.
- Company: Join a forward-thinking library service that values community and innovation.
- Benefits: Competitive salary, part-time hours, and opportunities for creative input.
- Other info: Inclusive team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Customer service skills, IT proficiency, and a passion for helping others.
The predicted salary is between 25959 - 25959 € per year.
Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.
The Opportunity
Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.
Key Responsibilities
- First and foremost - you like helping people.
- If you've got some IT skills - self-taught or not, that's ideal. We use self-service equipment, and our customers need your empathy and patience at all times.
- Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
- Health & Safety is key to what we do. We'd like you to be the kind of person who sees things that need sorting and helps sort them out.
- You’ll help with promotional activities - we generate income in all our libraries and value your ideas, especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us - you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff, so we’ll ask you to help out with unlocking/locking up, and ask you to be a trusted keyholder.
Experience and Qualifications
We welcome candidates with a diverse range of experiences and qualifications. Here's a sample - what we're interested in is if you are brilliant at the basics which include:
- Possession of a Driving Licence
- Demonstration that you know how to use IT systems, or have the ability to learn
- Customer service experience in any area
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible.
We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with Essex County Council policy.
Customer Services Assistant in Brentwood employer: Essex County Council
Join our dynamic team in Shenfield as a Customer Services Assistant, where you'll play a vital role in transforming the library experience for our diverse community. We pride ourselves on fostering an inclusive work culture that values your unique perspectives and encourages personal growth through various training opportunities. With competitive pay, flexible part-time hours, and the chance to contribute innovative ideas to enhance our services, this is an excellent opportunity for those passionate about helping others and making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Brentwood
✨Tip Number 1
Get to know the library's vibe! Before your interview, pop into the library and chat with staff or customers. This will give you a feel for the environment and help you tailor your answers to show how you can fit in.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. We want to see that you genuinely enjoy helping people and can handle diverse situations.
✨Tip Number 3
Be ready to share your ideas! Libraries are evolving, so come prepared with suggestions on how to improve services or engage the community. This shows initiative and that you're thinking about the future of the library.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Let’s make this happen together!
We think you need these skills to ace Customer Services Assistant in Brentwood
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely enjoy assisting customers and making their experience the best it can be!
Highlight Relevant Skills:Make sure to mention any IT skills you have, even if they're self-taught. We value tech-savvy individuals who can help our customers navigate self-service equipment and library catalogues.
Share Your Ideas:We love fresh ideas! If you have thoughts on how to improve our services or promote activities in the library, don’t hesitate to include them in your application. We’re all about innovation and creativity!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at Essex County Council
✨Know Your Library Services
Before the interview, take some time to familiarise yourself with the services offered by the libraries. Understand how they are evolving and think about how you can contribute to this change. Being able to discuss specific services and suggest improvements will show your enthusiasm and initiative.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully helped customers. Whether it's resolving an issue or providing information, be ready to share these stories. This will demonstrate your ability to connect with a diverse range of customers, which is crucial for this role.
✨Emphasise Your IT Proficiency
Since the role involves using self-service equipment and library catalogues, highlight any relevant IT skills you have. If you're self-taught, mention that too! Showing that you're comfortable with technology will reassure them that you can adapt quickly to their systems.
✨Bring Ideas for Engagement
Think about creative ways to engage with library users, especially for activities like story sessions. Prepare a few ideas that could enhance customer experience or promote library services. This will not only showcase your enthusiasm but also your willingness to contribute to the library's success.
