At a Glance
- Tasks: Provide top-notch customer service and assist the public with various council services.
- Company: Braintree District Council, a supportive and community-focused organisation.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference in your community.
- Other info: On-site role with opportunities for personal growth and development.
- Why this job: Join a dynamic team and help improve local services while gaining valuable experience.
- Qualifications: Experience in busy environments, strong communication skills, and a team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting 2x Customer Advisors on an initial 3-month contract. Due to the nature of this role, the successful candidates will be required to work on-site only.
Location: Braintree District Council | Causeway House, Bocking End, Braintree, CM7 9HB
Working Pattern: 08:30am-17:00pm (full-time) 10:30am-14:30pm (part-time).
The Opportunity: To provide a front-line, customer-focussed service to members of the public and staff across a range of council services and customer access channels including but not limited to telephone, in person, emails and through our online forms.
Role Accountabilities:
- Assist customers in accessing services provided by Braintree District Council, ranging from a wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
- Ensure professionalism and high levels of customer service are consistently delivered.
- Own the customers problem or issue, seeking an effective and efficient resolution.
- Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
- Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
- Appropriately signpost customers for non-Braintree District Council related queries, i.e. to a third party or alternative organisation.
- Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
- Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
- Contribute to team meetings and the continuous improvement of the service we deliver.
- Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.
The Experience You Will Bring:
- Experience of working in a busy office environment.
- Good organisational skills.
- Ability to communicate both verbally and written.
- Ability to work as a team player.
- Flexible approach to work.
- Self-motivated.
- Good interpersonal skills.
- Good keyboard skills.
What you should do next: If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. When submitting your application, please state whether you are applying for the full-time position, part-time position or both. If you have queries on this role or require anything further, please email.
Customer Advisor - Braintree District Council, Braintree employer: Essex County Council
Braintree District Council is an excellent employer, offering a supportive work environment where customer service excellence is at the forefront of our mission. With opportunities for professional growth and a commitment to employee well-being, we foster a collaborative culture that values each team member's contributions. Located in the heart of Braintree, our team enjoys a vibrant community atmosphere while making a meaningful impact on local residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Braintree District Council, Braintree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essex County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essex County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Braintree District Council, Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essex County Council:Your cover letter is your chance to shine! Tell us why you want to work at Essex County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essex County Council!
How to prepare for a job interview at Essex County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
