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- Tasks: Be the go-to person for residents, keeping them updated and addressing their concerns during projects.
- Company: Join Harlow District Council, a vibrant community-focused organisation.
- Benefits: Earn £150 per day, enjoy flexible working, and gain valuable experience.
- Why this job: Make a real difference in your community while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills and a knack for building relationships are key.
- Other info: Work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Harlow District Council is recruiting 3 temporary Resident Liaison Officers on a 12-month basis. This post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car.
Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Job PurposeThe Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.
The Role- Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.
- Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.
- Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.
- Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.
- Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.
- Excellent verbal and written communication skills to effectively interact with residents and project teams.
- Ability to build trust and maintain positive relationships with diverse individuals.
- Strong organizational abilities to manage multiple tasks and maintain accurate records.
- Previous experience in a customer service or resident liaison role is often preferred.
- Ability to address and resolve resident issues proactively.
Resident Liaison Officer in Basildon employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Basildon
✨Tip Number 1
Get to know the company culture! Research Harlow District Council and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the best ways to impress during the interview process.
✨Tip Number 3
Prepare for common interview questions related to resident liaison roles. Think about how you would handle specific scenarios, like resolving complaints or communicating project updates, and practice your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Resident Liaison Officer in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your communication skills and any relevant experience in customer service or resident liaison roles. We want to see how you can connect with residents and manage their concerns!
Showcase Your Organisational Skills: In your application, emphasise your ability to juggle multiple tasks and keep accurate records. Mention any tools or methods you use to stay organised, as this is key for the role. We love seeing candidates who can keep everything on track!
Be Personable: Since this role is all about building relationships, let your personality shine through in your written application. Use a friendly tone and share examples of how you've successfully interacted with diverse individuals in the past. We’re looking for someone who can foster positive connections!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Essex County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the job description and think about how your skills align with the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with resident complaints or communicating project updates. Think of examples from your past experiences where you've successfully navigated similar challenges. This will demonstrate your problem-solving skills and ability to maintain positive relationships.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a brief introduction about yourself that highlights your communication style and experience in customer service or liaison roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the types of projects you'll be working on or how the council measures resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the position is the right fit for you.
