Basildon Borough Council is seeking three Complaints Resolution Officers to join a Basildon-based team on a full-time, temporary basis. The roles require onsite presence (minimum 3 days a week) with travel around the borough and a valid vehicle.
You will manage and investigate complaints within a social housing environment, ensuring fair, thorough responses and compliance with the Housing Ombudsman Code. The post holders will be the primary contact for residents, coordinating with service areas,
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Resident-Focused Complaints Officer (Onsite) in Basildon employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive and flexible work environment for Social Workers dedicated to making a difference in the lives of young people with disabilities. With a strong focus on employee wellbeing, innovative practices, and professional development, our team enjoys a nine-day working fortnight and numerous opportunities for growth within a dynamic local authority. Join us in Chelmsford, where your contributions will be valued, and together we can empower the next generation to thrive.
