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For Companies At a Glance
- Tasks: Assist in running events, set up venues, and ensure customer satisfaction.
- Company: Braintree District Council, a supportive and community-focused organisation.
- Benefits: Competitive pay, flexible hours, and the chance to gain valuable experience.
- Why this job: Join a dynamic team and make memorable events happen for the community.
- Qualifications: Customer service skills, organisational abilities, and a proactive attitude.
- Other info: Part-time role with potential for overtime and career growth.
The predicted salary is between 11 - 16 £ per hour.
Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting a Customer Advisor within their events team on a part-time, temporary basis until March 2026, with a view to extend.
Due to the nature of this role, the successful candidate is required on-site only.
Working Hours: 08:00 - 16:00 / 09:00 - 17:00
Working Days: Wednesday & Friday - overtime available
The Opportunity
As a Customer Service Assistant, you will play an active part in the day-to-day smooth running of the Venues Team operations across three venues. Our Venues are available to hire for meetings, conferences, events and weddings. In this role you will be responsible for setting up rooms as per the customer's requirements, identifying customer needs and building customer relationships to ensure the best customer experience.
Role Accountabilities
- To ensure that all rooms are set up in accordance with customer requirements, ensuring that customers' reasonable requests are met, to clear away after the customer has left. This will include working across any of the three sites at any time and working some evenings and weekends on a rota basis.
- Serving pre-made refreshments to customers.
- Actively promote the three BDC venues and maximise sales ensuring the team meet the yearly revenue target.
- To deal with customer enquiries and bookings as and when required.
- To open and close all premises securely.
- To clear away after events, clean and tidy venues as necessary.
- To find any faults in the premises which may arise and elevate these as appropriate.
- To report any defects to the Management Team and to undertake security, maintenance and health & safety duties in accordance with the standards agreed with the Manager.
- To supervise contractors as and when required.
- To provide venue set up/clear down services, ensuring high standards of Health & Safety.
- To work at BDC events held at any of the hireable venues.
- To cover the reception desks at venues, when required.
The Experience You Will Bring
- Experience in setting up and closing down events.
- Licence with access to vehicle.
- Physically fit.
- Proven communication skills.
- Customer service experience/skills.
- Excellent organisational skills.
- Ability to prioritise.
- Ability to work on own or part of a team.
- Experience of venue and event support (preferable).
- Awareness of health and safety.
- Experience in using Outlook, Word and Excel.
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email.
Customer Advisor (Events) – Braintree District Council in Basildon employer: Essex County Council
Contact Detail:
Essex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Events) – Braintree District Council in Basildon
✨Tip Number 1
Get to know the company! Research Braintree District Council and their events team. Understanding their values and what they’re all about will help you tailor your approach and show them you’re genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and event management. Think of examples from your past experiences that showcase your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Braintree District Council.
We think you need these skills to ace Customer Advisor (Events) – Braintree District Council in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how you can bring your unique flair to the Customer Advisor role, so don’t hold back!
Show Off Your Customer Service Skills: Since this role is all about customer interaction, let us know about your previous experiences in customer service. Share specific examples that demonstrate your ability to build relationships and meet customer needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through the Working for Essex website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Essex County Council
✨Know the Venues Inside Out
Familiarise yourself with the three venues you'll be working at. Understand their layouts, facilities, and any unique features. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build relationships and ensure a great customer experience, as this is key for the Customer Advisor role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively, especially when setting up and clearing down events. Share specific instances where your organisational skills made a difference.
✨Health & Safety Awareness
Brush up on basic health and safety protocols relevant to event management. Be prepared to discuss how you would ensure compliance and safety during events, as this is crucial for the role.
