At a Glance
- Tasks: Review Council Tax Support applications and assist customers with enquiries.
- Company: Braintree District Council, a supportive local authority.
- Benefits: Competitive pay, hybrid working after training, and valuable experience.
- Other info: Opportunity for career growth and professional development.
- Why this job: Make a difference in your community while developing essential admin skills.
- Qualifications: Experience with IT systems, customer service, and attention to detail.
The predicted salary is between 26500 - 27500 £ per year.
£12.75 PAYE / £16.33 Umbrella per hour
Braintree, Essex
Full-Time, Temporary
37 Hours Per Week
Closing Date: Tuesday 28th July 2026
Essex County Council are delighted to support Braintree District Council in recruiting 2 Administration Officers on a 6-month contract. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week followed by hybrid working after a successful training period.
Please note that the successful candidate will be required to obtain a DBS.
The Opportunity:
To undertake full reviews of all Council Tax Support applications using the Civica Open Revenues system, in accordance with Braintree District Council’s Council Tax Support Scheme. To support customers in respect of enquiries generated by those reviews via email, telephone and face to face.
Role Accountabilities:
- To undertake a review of current applications in our Council Tax Support caseload in accordance with the appropriate scheme.
- To update the customer accounts using the Civica system, to incorporate any changes identified.
- To use the DWP Searchlight system in accordance with the guidelines issued by the Local Authority Support Team and the Benefits Manager.
- Ensure customer income and household details are updated in accordance with the review.
- To ensure the reviews focus on higher-risk, higher-value, and older cases.
- To manage customer enquiries by email, telephone and face to face.
The Experience You Will Bring:
- Proven experience in using various IT packages (Excel, Civica)
- Experience in delivering excellent customer service
- Experience in working with confidential information
- Experience in quality checking
- Methodical, with high attention to detail
- Work well under pressure
- Excellent communication skills
- Strong administration skills
- Confidentiality & professionalism
- Knowledge of GDPR principles
What you should do next:
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have queries on this role or require anything else, please email Ashleigh.Drake@essex.gov.uk.
Administration Officer – Braintree District Council employer: Essex County Council
Essex County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working arrangements and opportunities for professional development, staff are encouraged to grow within their roles, all while contributing to a vital service in the heart of Chelmsford.
