At a Glance
- Tasks: Register births, deaths, and marriages while providing excellent customer service.
- Company: Join Essex County Council, a leader in community services.
- Benefits: Competitive salary, fixed hours, and opportunities for professional growth.
- Other info: Flexible working across libraries with a focus on teamwork and service improvement.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: A-level/NVQ 3 or equivalent experience; strong attention to detail required.
The predicted salary is between 28621 - 28621 £ per year.
- Registration Service Officer – Frontline, South Benfleet Library
- Permanent, Full Time
- Working Style: Fixed-base worker
- Working Hours: 8:50am to 5pm
Working Pattern (four week rolling)
- Week 1 – Monday to Tuesday and Thursday to Saturday (Wednesday lieu day)
- Week 2 – Monday to Friday
- Week 3 – Monday to Friday
- Week 4 – Monday to Friday
Mobility requirement
This job requires you to be mobile throughout an operational area.
Post holder must have a driving licence and access to a vehicle, or ability to meet mobility requirements through other means.
The base location is South Benfleet Library, but you will work each week from Rayleigh Library and sporadically at Basildon Library.
You may also need to attend training in Chelmsford.
During the training period you will not work Saturdays but will work a weekday instead.
The Opportunity
The Registration Service Officer – Frontline is an essential front‑line role responsible for delivering core services for the Essex Registration Service.
Primarily responsible for registering Births, Deaths and Stillbirths, and taking Notices of Intent for Marriages and Civil Partnerships.
The role requires organisation, attention to detail and strong knowledge of Microsoft applications.
The role is fully trained to undertake all legislative and statutory duties and functions in compliance with General Register Office (GRO) governance and regulations, meeting Key Performance Indicators (KPIs) set out in the code of practice.
You will also interact with internal and external colleagues, partners and stakeholders.
- Accountabilities
- Responsible for ensuring Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
- Work collaboratively with internal and external stakeholders and partners to define requirements and complete accurate Registrations.
- Utilise specialist skills, knowledge and experience to ensure the effectiveness of the Registration activities.
- Maintain a high standard of customer service, while being empathetic to the sensitive nature of the appointments.
- Understand the impact and reasoning behind agreed service levels and KPIs set out by GRO.
- Responsible for ensuring compliance with internal and external regulation systems such as end of day accounting and stock management.
- Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.
- Understand our responsibility in adhering to legislation and practices surrounding data protection and confidentiality.
- Participate in service improvement initiatives, supporting colleagues and providing feedback in a professional and constructive way.
- The Experience You Will Bring
- Commitment to customer care and a proven track record of adapting to different needs and requirements easily.
- Attention to detail with proven skills in delivering high quality, accurate outcomes in a relevant service.
- Understanding of confidentiality and data protection legislation.
- Ability to adapt and manage a workload with differing priorities.
- Working knowledge of Microsoft Office and web-based applications and the ability to navigate between them easily.
- Educated to ‘A’ level/NVQ 3 or equivalent by experience.
To be considered for DBS checks, you will be required to register with the DBS update service and maintain it annually.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
Essex County Council is a Disability Confident Leader and will interview all disabled applicants who meet minimum requirements.
We also interview all veterans and care leavers who meet the minimum requirements for the role.
We value integrity and ethical behaviour. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
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Registration Service Officer – Frontline, South Benfleet Library employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
