At a Glance
- Tasks: Register births, deaths, and marriages while providing excellent customer service.
- Company: Join Essex County Council, a leader in community services.
- Benefits: Competitive salary, fixed hours, and opportunities for professional growth.
- Other info: Flexible working across libraries with a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: A-level/NVQ 3 or equivalent experience; strong attention to detail required.
The predicted salary is between 28621 - 28621 £ per year.
Permanent, Full Time
£25,959 to £28,621 per annum
Location: Benfleet
Working Style: Fixed-base worker
Working Hours: 8:50am to 5pm
Working Pattern (four week rolling):
- Week 1 – Monday to Tuesday and Thursday to Saturday (Wednesday lieu day)
- Week 2 – Monday to Friday
- Week 3 – Monday to Friday
- Week 4 – Monday to Friday
Mobility requirement: This job requires you to be mobile throughout an operational area. Post holder must have a driving licence and access to a vehicle, or ability to meet mobility requirements through other means. The base location is South Benfleet Library, but you will work each week from Rayleigh Library and sporadically at Basildon Library. You may also need to attend training in Chelmsford. During the training period you will not work Saturdays but will work a weekday instead.
The Opportunity
The Registration Service Officer – Frontline is an essential front‑line role responsible for delivering core services for the Essex Registration Service. Primarily responsible for registering Births, Deaths and Stillbirths, and taking Notices of Intent for Marriages and Civil Partnerships. The role requires organisation, attention to detail and strong knowledge of Microsoft applications.
The role is fully trained to undertake all legislative and statutory duties and functions in compliance with General Register Office (GRO) governance and regulations, meeting Key Performance Indicators (KPIs) set out in the code of practice. You will also interact with internal and external colleagues, partners and stakeholders.
Accountabilities
- Responsible for ensuring Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
- Work collaboratively with internal and external stakeholders and partners to define requirements and complete accurate Registrations.
- Utilise specialist skills, knowledge and experience to ensure the effectiveness of the Registration activities.
- Maintain a high standard of customer service, while being empathetic to the sensitive nature of the appointments.
- Understand the impact and reasoning behind agreed service levels and KPIs set out by GRO.
- Responsible for ensuring compliance with internal and external regulation systems such as end of day accounting and stock management.
- Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.
- Understand our responsibility in adhering to legislation and practices surrounding data protection and confidentiality.
- Participate in service improvement initiatives, supporting colleagues and providing feedback in a professional and constructive way.
The Experience You Will Bring
- Commitment to customer care and a proven track record of adapting to different needs and requirements easily.
- Attention to detail with proven skills in delivering high quality, accurate outcomes in a relevant service.
- Understanding of confidentiality and data protection legislation.
- Ability to adapt and manage a workload with differing priorities.
- Working knowledge of Microsoft Office and web-based applications and the ability to navigate between them easily.
- Educated to ‘A’ level/NVQ 3 or equivalent by experience.
To be considered for DBS checks, you will be required to register with the DBS update service and maintain it annually. Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Essex County Council is a Disability Confident Leader and will interview all disabled applicants who meet minimum requirements. We also interview all veterans and care leavers who meet the minimum requirements for the role. We value integrity and ethical behaviour. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
Registration Service Officer – Frontline, South Benfleet Library employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Service Officer – Frontline, South Benfleet Library
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Essex County Counci, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Essex County Counci and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Registration Service Officer – Frontline, South Benfleet Library
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Essex County Counci and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Essex County Counci
✨Get to Know Public Sector Values
Before your interview with Essex County Counci, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Essex County Counci.
