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- Tasks: Join a dynamic team managing life events like births and marriages while providing top-notch customer service.
- Company: Essex County Council is a leading local authority dedicated to innovation and community service.
- Benefits: Enjoy flexible working options, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact in people's lives while working in a vibrant and collaborative atmosphere.
- Qualifications: GCSE level education or equivalent experience, with strong communication and IT skills required.
- Other info: We welcome applications from disabled individuals, veterans, and care leavers, ensuring an inclusive hiring process.
The predicted salary is between 18600 - 26000 £ per year.
Registration Service Advisor
Permanent, Full Time
£23,344 per annum
Location: Chelmsford
Working Style: Fixed-base worker
This is an exciting opportunity to join a busy and fast-paced Registration Service and be part of a team dealing with life events such as births, deaths, marriages, civil partnerships, and citizenship ceremonies.
The Registration Service delivers an effective Marriage Booking Service and centralised back-office Registration function including Citizenships, Ceremonies and Registrations of Births, Deaths, and Marriages. The Registration Advisor will deal with all types of customer contact but mainly telephone enquiries to provide specialist advice, support and excellent customer service to members of the public wishing to use our service.
The Registration Team values a positive attitude and collaborative spirit to create a good team atmosphere. We are committed to supporting each other and delivering our statutory requirements.
Experience of working within an administration environment, good communication, IT skills, and delivering excellent customer service will be key to success.
Accountabilities
- Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
- Engage with appropriate stakeholders to define requirements and achieve quality, timely, and accurate Registrations.
- Use specialist skill, knowledge, and experience to deliver effective Registration activities, and high-quality customer service.
- Work collaboratively with partners to ensure compliance with all external and internal regulation.
- Responsible for ensuring compliance with all end-of-day accounting and stock management, weekly, monthly, and quarterly accounting, returns and dispatch to GRO.
The Experience You Will Bring
- Educated to RQF level 2 (GCSE) or equivalent by experience.
- Ability to develop knowledge and skills within the workplace.
- Experience of working in a busy administration environment.
- Excellent communication skills, both verbal and written.
- Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
- Evidence of delivering high-quality customer care.
- Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone\’s Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry-related news at Essex County Council, please join The Essex Talent Community.
If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk.
Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.
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Registration Service Advisor employer: Essex County Counci
Contact Detail:
Essex County Counci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Service Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Registration Service Advisor. Understanding the specific duties, such as handling telephone enquiries and providing customer support, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in busy administrative environments. Be ready to share examples of how you've successfully managed multiple tasks and maintained high-quality customer service under pressure.
✨Tip Number 3
Showcase your communication skills. Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently, both verbally and in writing, to make a strong impression.
✨Tip Number 4
Demonstrate your ability to work collaboratively. Think of instances where you've worked effectively within a team or partnered with others to achieve a common goal, as this aligns with the team's values at StudySmarter.
We think you need these skills to ace Registration Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Registration Service Advisor position. Tailor your application to highlight relevant experience in administration and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in busy administrative environments and your ability to deliver high-quality customer care. Use specific examples to demonstrate your communication skills and IT proficiency.
Showcase Your Skills: Make sure to mention your knowledge of MS Office and any other relevant ICT skills. If you have experience working in a statutory environment or dealing with sensitive information, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the organisation. Discuss how your values align with those of Essex County Council and express your commitment to maintaining a positive workplace.
How to prepare for a job interview at Essex County Counci
✨Showcase Your Customer Service Skills
As a Registration Service Advisor, you'll be dealing with various customer enquiries. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Your Administrative Experience
Highlight your experience in busy administrative environments. Discuss specific tasks you've handled, such as managing records or ensuring compliance with regulations, to show you can handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing, as this will be key during your interview.
✨Emphasise Team Collaboration
The Registration Team values a collaborative spirit. Be ready to discuss how you've worked effectively within a team in the past, and how you can contribute to a positive team atmosphere in this role.
