At a Glance
- Tasks: Lead statutory consultations and resolve disputes for major works in housing.
- Company: Join Harlow District Council, a vibrant community-focused organisation.
- Benefits: Competitive pay of up to £350 per day and potential for contract extension.
- Other info: Work on-site with flexible days and great transport links to London.
- Why this job: Make a real difference in housing while developing your professional skills.
- Qualifications: Knowledge of housing laws and experience in dispute resolution required.
The predicted salary is between 30000 - 40000 £ per year.
Harlow District Council is supporting the recruitment of a Major Works & Dispute Resolution Officer on a one-year agency contract basis with a view to extending. This post requires the successful individual to be based on site 3 days per week, increasing to 4 days per week from September 2026.
The role involves joining the Home Ownership Team and carrying out all statutory consultation relating to works on flat blocks, ensuring full compliance and supporting the Council in maximising the recovery of major works charges. A key part of the role is resolving disputes promptly and fairly, in line with Council policies, while delivering a customer-focused, value-for-money housing service.
Key Responsibilities:
- Lead on all statutory consultation processes for major works, ensuring full legal compliance and enabling the Council to recover costs from leaseholders.
- Prepare, issue and manage statutory notices, ensuring accuracy, clarity and timely service.
- Attend consultation meetings and provide clear guidance to leaseholders on legal requirements, payment options and the scope of proposed works.
- Work closely with contractors, contract administrators and internal teams to ensure information is accurate, works are fully recoverable, and leaseholders are kept informed throughout the project.
- Visit blocks where required to verify works and support the preparation of Notices of Intention and Notices of Estimates.
- Maintain accurate records for all consultation and recharging activity, ensuring smooth project handover and correct calculation of leaseholder accounts.
- Calculate and issue major works invoices promptly, providing clear breakdowns and ensuring accuracy in all billing.
- Handle disputes and complaints professionally, aiming for early resolution and preparing evidence for County Court or Tribunal proceedings when required.
- Attend hearings to give evidence on behalf of the Council when necessary.
- Contribute to meeting service targets and maintaining high standards of customer service, safeguarding, and health and safety.
The experience you will bring:
- Good knowledge of the Commonhold and Leasehold Reform Act 2002 in respect of service charge consultation.
- Knowledge of the 1985 Housing Act and subsequent amendments.
- Good knowledge of how building contracts are managed and the applications for payments under them.
- Understands and can interpret leases.
- Experience of cross organisational working to resolve disputes and build good relationships.
Major Works & Dispute Resolution Officer – Harlow District Council employer: Essex County Counci
Harlow District Council is an exceptional employer, offering a dynamic work environment in the vibrant town of Harlow, which boasts excellent amenities and transport links. With a strong focus on employee development and a commitment to delivering high-quality public services, the Council fosters a collaborative culture that values customer service and community engagement. This role not only provides competitive pay but also the opportunity to make a meaningful impact within the community while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Major Works & Dispute Resolution Officer – Harlow District Council
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Major Works & Dispute Resolution Officer – Harlow District Council
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Essex County Counci
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Essex County Counci.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Essex County Counci that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
