Technical Support Officer (Building Control) – Maldon District Council in Essex

Maldon District Council is working in partnership with Essex Shared Services to support the role of Technical Support Officer (Building Control), a full time position offering hybrid working with a minimum of 2 days in the office per week. The role is within the Council’s award winning Housing Service, which is part of the Place, Planning & Growth directorate.

Role Purpose

As a Technical Support Officer, you'll be the first point of contact for Building Control enquiries. You'll process Building Regulation applications, maintain accurate records, support Building Control Surveyors, liaise with customers, and ensure applications are managed efficiently and in accordance with legislation.

Accountabilities – Service Delivery

• Assist the efficient, effective and consistent processing and resolution of Building Control queries, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.
• Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council’s outcomes and ensuring high levels of internal customer satisfaction.
• Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
• Supporting customer self‑serve and spotting opportunities for the Council to initiate further enabling and self‑serve.
• Manage non‑complex customer issues effectively and understand when to consult with the Building Control Surveyors and Building Control Manager.
• Maintain confidentiality in line with agreed policy and relevant data protection legislation.
• To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.
• To provide support for the escalation of service issues.
• Assist with knowledge sharing across services.

The Experience You Will Bring

• Good standard of education with a minimum of 5 GCSEs or equivalent experience.
• Evidence of Continuous and Professional Development (CPD).
• In-depth understanding of the Building Control function and an understanding of the relevant legislation and regulations applied to the function.
• Some experience of working in a customer focused, service delivery role and good admin skills.
• Working efficiently, professionally, paying attention to detail and following workflows when processing enquiries.
• Effective management of enquiries, assessing risk, identifying potential fraud and working on more complex enquiries in conjunction with Building Control Surveyors.
• Ensure outcomes meet legislative and professional standards.
• Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team where appropriate.
• Proven ability to analyse and respond to requests and understanding of when to elevate enquiries.
• Proven ability to deliver high standards and good customer service.
• Strong ICT skills and proven ability to learn new systems quickly.

Benefits

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer.

For more information on these roles or if you have any questions, please email essexsharedservices@essex.gov.uk. Alternatively, you can contact us by phone: Samantha Myddelton, Business Development Lead: 0333 013 0098 Thea Towers, Specialist Recruitment Consultant: 0333 013 8008.