Resident Liaison Officer - Harlow District Council
Harlow District Council
Temporary,Full Time
£200.00 per day (umbrella)
Location:Harlow
Closing Date: 19th November 2026
Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporaryResident Liaison Officeron a 12-month basis. Please note that this post requires the successful individual to be based on site a 3-4 days per week. You must be able to drive and have access to a car.
Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Job Purpose:
The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.
The Role:
Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.
Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.
Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.
Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.
Site Visits: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.
The experience you will bring:
Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams.
Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals.
Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records.
Experience: Previous experience in a customer service or resident liaison role is often preferred.
Problem-Solving Skills: Ability to address and resolve resident issues proactively.
Resident Liaison Officer – Harlow District Council in Essex employer: Essex County Counci
Braintree District Council is an exceptional employer that fosters a supportive and innovative work environment, prioritising employee engagement and professional development. With a commitment to making a positive impact in the community, employees enjoy flexible working arrangements and the opportunity to contribute meaningfully to housing solutions in the Braintree area. Join us to be part of a dedicated team that values collaboration and strives for excellence in public service.
