At a Glance
- Tasks: Support residents with housing needs and maintain accurate records in a dynamic team.
- Company: Castle Point Borough Council, dedicated to community support and improvement.
- Benefits: 27 days annual leave, free gym membership, and professional development opportunities.
- Other info: Join a council committed to safeguarding and equal opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Good educational background and experience in customer service or team environments.
The predicted salary is between 33143 - 33143 £ per year.
Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Registration Officer to deliver a resident focussed, data led, performance driven service.
To work effectively as part of a small team responsible for maintaining the Council's Housing Register, including comprehensive and accurate assessments of applicants' circumstances, ensuring information provided is verified, keeping records up to date and carrying out periodic reviews to maintain up to date details.
Support the Senior Housing Registration Officer in the planned delivery of services to adapt to changing community and customer needs and support monitoring service outcomes, ensuring effective delivery of personal objectives and the continuous improvement in service.
Key Skills and Abilities:- Educated to a good general educational standard, with the necessary operational experience within a team environment.
- Ability to problem solve and understand customer needs, some who may be facing stressful and difficult situations.
- Ability to work effectively within a team of officers providing critical housing support and advice in relation to the Council's approved registration process.
- Excellent customer care skills with the necessary interpersonal and written communication skills to deliver concise and clear information to clients and all stakeholders.
- Excellent IT skills.
- Ability to apply new policy and national regulatory requirements in an efficient and effective manner keeping systems processes and procedures up to date.
- Ability to manage challenging customer situations and stressful situations.
Not only is this a great role for the right candidate but you also get some great benefits including:
- 27 days Annual leave
- FREE Gym membership
- Membership of the Local Government pension scheme
- Eye test vouchers
- Professional learning development opportunities
- Staff discounts
- Employee Assistance Programme
The successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check. The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.
Our values: Trust, Respect, Improving and Learning, and Customer Focus. Castle Point Borough Council is an Equal Opportunities Employer.
Housing Registration Officer (Maternity Cover) – Castle Point Borough Council in Essex employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
