At a Glance
- Tasks: Provide essential support for homelessness services and assist customers with housing issues.
- Company: Rochford District Council, committed to making a difference in the community.
- Benefits: Competitive hourly rate, temporary role with potential for growth.
- Other info: Work in a dynamic environment with opportunities to develop your skills.
- Why this job: Make a real impact by helping those in need of housing support.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 56000 - 64400 £ per year.
Rochford District Council is delighted to be supporting the recruitment of a Housing Admin Support Officer (Homelessness) on a 3-month temporary basis.
Please note you will be required to be site based 3 days a week; due to the location of the office, the use of a car is preferable.
Accountabilities:- Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers’ homelessness and housing issues, acting as the first line point of contact for customers.
- Support the Housing Options service to carry out the Council’s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council’s own policies and procedures.
- Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies.
- Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service including conducting triage phone calls.
- Manage the data input of all documents and correspondence for the Housing Options Service.
- Able to evidence excellent communication skills and ability to work in challenging situations.
- Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets.
- Effective written communication and customer service skills.
- Able to work to deadlines and work in a high-pressure environment.
- Experience of working in a frontline customer focused environment dealing with the public by telephone and in person.
- Effective team working. Sharing ownership, team goals and workload.
Housing Admin Support Officer (Homelessness) – Rochford DC in Essex employer: Essex County Counci
Rochford District Council is an exceptional employer, offering a supportive work environment where employees are valued for their contributions to the community. With a strong focus on professional development and a commitment to delivering excellent customer service, staff have the opportunity to grow within a dynamic team dedicated to addressing homelessness and housing issues. Located in the picturesque Essex region, employees enjoy a collaborative culture that prioritises teamwork and effective communication, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer (Homelessness) – Rochford DC in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Rochford DC. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on homelessness legislation and the specific challenges faced by the council. Show us you’re not just a candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with the public, we recommend role-playing common scenarios you might face. This will help you feel more confident and ready to tackle any situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Admin Support Officer (Homelessness) – Rochford DC in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Admin Support Officer role. Highlight your experience in customer service and any relevant knowledge of homelessness legislation, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and other departments, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Your Teamwork Experience:We love team players! Make sure to mention any previous experiences where you've worked effectively in a team. This could be in a professional setting or even during volunteer work, as it shows us you can share ownership and contribute to team goals.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Essex County Counci
✨Know Your Stuff
Make sure you brush up on the key legislation related to homelessness, like the Homeless Reduction Act 2017 and Localism Act 2011. Being able to discuss these confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, prepare examples of how you've effectively communicated in challenging situations. Think about times when you’ve resolved conflicts or provided excellent service under pressure.
✨Get Familiar with Microsoft Office
As you'll be using Word, Outlook, and Excel regularly, it’s a good idea to brush up on your skills. Maybe practice creating spreadsheets or drafting emails to demonstrate your proficiency during the interview.
✨Team Player Mindset
This position requires effective teamwork, so be ready to share experiences where you collaborated successfully with others. Highlight how you contributed to team goals and managed workloads together, as this will resonate well with the interviewers.
