Customer Services Assistant – Braintree Venues Team in Essex

Braintree District Council is seeking a motivated and customer‑focused individual to join our team as a Customer Service Assistant, supporting the delivery of weddings, celebrations, and corporate events across our Conference and Wedding Venues.

This is a 15‑hour per week contracted role, which includes Saturdays (usually a 5–7 hour shift). The remaining contracted hours will be scheduled flexibly during the working week to meet operational needs. There will be opportunities for additional overtime, particularly where a Saturday shift extends beyond the standard Saturday working pattern.

You will play a key role in ensuring every event is professionally managed, smoothly delivered and memorable for our customers. Based primarily at Braintree Town Hall, this is a varied, hands‑on role combining excellent customer service with operational and caretaking responsibilities across all three of our Venues.

• Deliver an exceptional, high‑quality customer experience for all venue users.
• Support the smooth running of weddings, celebrations, and corporate bookings.
• Welcome customers and provide a professional, responsive service throughout their event.
• Prepare rooms to a high standard, ensuring venues are clean, safe, and presentation‑ready.
• Carry out a range of administrative and operational duties to support day‑to‑day service delivery.
• Open, secure, and take responsibility for the buildings as part of keyholding, health and safety duties.
• Maintain a safe, clean, and inviting environment at all times.

• Provide a professional, warm, and attentive front‑line service, ensuring all customers, particularly wedding clients and event organisers, receive an outstanding and memorable experience.
• Ensure the smooth and efficient delivery of all events, with particular focus on weddings and private hire bookings, including preparing and setting up rooms to an exceptional standard, tailored to individual customer requirements.
• Anticipate and respond promptly to customer needs and requests.
• Provide refreshments and hospitality service where required.
• Ensure all areas are presented impeccably before, during, and after events.
• Clear and reset rooms efficiently following each booking.
• Act as a key holder, opening and securing buildings in line with Council policies, ensuring a safe and welcoming environment for all visitors.
• Take pride in the appearance and ambience of the venues, ensuring they are always clean, well‑maintained, and presented to a high standard.
• Proactively engage with customers, helping and resolving queries or issues promptly to ensure a seamless customer journey.
• Oversee external contractors carrying out repairs or maintenance, ensuring works are completed safely and in accordance with health and safety standards.
• Carry out minor maintenance tasks and report any defects or larger issues promptly to the Venues Manager.
• Support the promotion and reputation of the Council’s venues by delivering consistently high service standards, encouraging repeat business, and positively representing the venues to customers.
• Ensure all building systems (heating, lighting, alarms) are operating effectively to support customer comfort and safety.
• Work flexibly across all venues, including periods of lone working.
• Support colleagues by providing cover during absences and working collaboratively to ensure consistent service delivery across the team.
• Attend team meetings and contribute ideas for improving service quality and customer experience.
• Undertake training and development to enhance skills, particularly in customer service, hospitality, and venue operations.

• Takes pride in delivering outstanding customer service.
• Has excellent attention to detail and high presentation standards.
• Is proactive, reliable, and has a “can‑do” attitude.
• Can work both independently and as part of a team.
• Takes ownership of tasks and responsibilities.

The successful candidate will be required to complete a full week of on‑site training at the start of employment. Ongoing and occasional training and meeting days will also be provided to support development and ensure full competency in the role.

• The role involves keyholding responsibilities, which includes unlocking and locking up the premises securely at the start/end of shifts.
• Flexibility is essential to meet the needs of events and venue operations.
• Interviews will be held week commencing 6th July.
• For an informal discussion about the role please contact Jenny Mayes 01376 557776 or email jenny.mayes@braintree.gov.uk.

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

• Competitive pay and benefits.
• Flexible working.
• Local Government Pension Scheme (Defined Benefit Scheme).
• Free car parking.
• Learning and development for all staff.
• Staff discounts.
• Employee Assistance Programme.
• Staff recognition schemes.
• Extensive health and wellbeing programme, including discounted gym membership.

Closing Date: Wednesday 24th June. Interviews: Week commencing 6th July.