At a Glance
- Tasks: Provide top-notch customer service and assist the public with various council services.
- Company: Braintree District Council, dedicated to serving the community.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Opportunity for growth and improvement in a dynamic work setting.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in busy environments, strong communication skills, and a team player attitude.
The predicted salary is between 25000 - 26500 £ per year.
Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting 2x Customer Advisors on an initial 3-month contract. Due to the nature of this role, the successful candidates will be required to work on-site only.
Location: Braintree District Council | Causeway House, Bocking End, Braintree, CM7 9HB
Working Pattern: 08:30am-17:00pm (full-time) 10:30am-14:30pm (part-time).
The Opportunity: To provide a front-line, customer‑focussed service to members of the public and staff across a range of council services and customer access channels including but not limited to telephone, in person, emails and through our online forms.
Role Accountabilities:
- Assist customers in accessing services provided by Braintree District Council, ranging from a wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
- Ensure professionalism and high levels of customer service are consistently delivered.
- Own the customers problem or issue, seeking an effective and efficient resolution.
- Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
- Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
- Appropriately signpost customers for non‑Braintree District Council related queries, i.e. to a third party or alternative organisation.
- Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
- Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
- Contribute to team meetings and the continuous improvement of the service we deliver.
- Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.
The Experience You Will Bring:
- Experience of working in a busy office environment.
- Good organisational skills.
- Ability to communicate both verbally and written.
- Ability to work as a team player.
- Flexible approach to work.
- Self‑motivated.
- Good interpersonal skills.
- Good keyboard skills.
Customer Advisor – Braintree District Council in Essex employer: Essex County Counci
Braintree District Council is an excellent employer that prioritises a supportive and inclusive work culture, offering both full-time and part-time roles to suit diverse needs. Employees benefit from a strong focus on professional development, with opportunities to enhance skills while providing essential services to the community. Located in the heart of Braintree, the council fosters a collaborative environment where team members are encouraged to contribute to service improvements and customer satisfaction.
