At a Glance
- Tasks: Review Council Tax Support applications and assist customers with enquiries.
- Company: Braintree District Council, a supportive local authority.
- Benefits: Competitive pay, hybrid working after training, and valuable experience.
- Other info: Full-time role with opportunities for professional growth.
- Why this job: Make a difference in your community while developing essential admin skills.
- Qualifications: Experience with IT systems, customer service, and attention to detail.
The predicted salary is between 30000 - 32597 £ per year.
£12.75 PAYE / £16.33 Umbrella per hour
Braintree, Essex
Full-Time, Temporary 37 Hours Per Week
Closing Date: Tuesday 28th July 2026
Essex County Council are delighted to support Braintree District Council in recruiting 2 Administration Officers on a 6-month contract. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week followed by hybrid working after a successful training period. Please note that the successful candidate will be required to obtain a DBS.
The Opportunity:
- To undertake full reviews of all Council Tax Support applications using the Civica Open Revenues system, in accordance with Braintree District Council’s Council Tax Support Scheme.
- To support customers in respect of enquiries generated by those reviews via email, telephone and face to face.
Role Accountabilities:
- To undertake a review of current applications in our Council Tax Support caseload in accordance with the appropriate scheme.
- To update the customer accounts using the Civica system, to incorporate any changes identified.
- To use the DWP Searchlight system in accordance with the guidelines issued by the Local Authority Support Team and the Benefits Manager.
- Ensure customer income and household details are updated in accordance with the review.
- To ensure the reviews focus on higher-risk, higher-value, and older cases.
- To manage customer enquiries by email, telephone and face to face.
The Experience You Will Bring:
- Proven experience in using various IT packages (Excel, Civica)
- Experience in delivering excellent customer service
- Experience in working with confidential information
- Experience in quality checking
- Methodical, with high attention to detail
- Work well under pressure
- Excellent communication skills
- Strong administration skills
- Confidentiality & professionalism
- Knowledge of GDPR principles
What you should do next:
If you have queries on this role or require anything else, please email Ashleigh.Drake@essex.gov.uk
Administration Officer – Braintree District Council in Essex employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
