At a Glance
- Tasks: Help customers in libraries and deliver engaging story sessions for parents and toddlers.
- Company: Join a forward-thinking library team focused on customer experience.
- Benefits: Competitive salary, flexible hours, and opportunities for creative input.
- Other info: Dynamic role with a focus on teamwork and innovation.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service skills, IT proficiency, and a driving licence required.
The predicted salary is between 25959 - 25959 £ per year.
Permanent, Part Time
£25,959 per annum
Location: Shenfield
Working Style: Operational field-based worker
Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.
Opportunity
Our Customer Service team are at the heart of what we do – they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment – your experience, your age and your perspectives are welcome in our team.
Key Responsibilities
- First and foremost – you like helping people.
- If you’ve got some IT skills – self‑taught or not – that’s ideal. We use self‑service equipment, and our customers need your empathy and patience all the time.
- Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and helps sort them out.
- Help with promotional activities – we generate income in all our libraries and value your ideas, especially ones that can be rolled out across all Libraries.
- Assist customers with the library catalogue and help them learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Use data to look at the business in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- In smaller libraries, help with unlocking/locking up and act as a trusted keyholder.
Experience and Qualifications
- Possession of a Driving Licence
- Demonstrated ability to use IT systems, or the ability to learn them
- Customer service experience in any area
- Confidence in speaking to customers and signposting them to Library services, other parts of the Council services, and partner organisations
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible
Due to the different areas where you may work, the role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with council policy. All qualified applicants will receive consideration for employment.
Customer Services Assistant employer: Essex County Counci
Join our dynamic team in Shenfield as a Customer Services Assistant, where your passion for helping others will shine. We pride ourselves on fostering an inclusive work culture that values diverse perspectives and encourages personal growth through engaging customer interactions and innovative ideas. With opportunities to contribute to the reimagining of our libraries and a supportive environment, you'll find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the library's vibe! Before your interview, pop into the library and chat with staff or customers. This will give you a feel for the environment and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Show off your customer service skills! Think of specific examples where you've helped someone out or solved a problem. We want to see that you genuinely enjoy helping people and can handle diverse situations with ease.
✨Tip Number 3
Be ready to share your ideas! The job mentions promoting activities and generating income. Come prepared with a couple of creative suggestions on how you could engage customers or improve services in the library.
✨Tip Number 4
Don’t forget to highlight your IT skills! Whether you're self-taught or have formal experience, let us know how comfortable you are with tech. It’s a big part of the role, and we want to see you shine in that area!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping people! Share any experiences where you've gone the extra mile for a customer. This will show us that you're the kind of person who fits right into our team.
Highlight Your IT Skills:We’re looking for someone who can handle our self-service equipment with ease. If you’ve got any IT skills, even if you picked them up on your own, make sure to mention them in your application. It’ll give us confidence that you can help our customers navigate the library systems.
Be Creative with Ideas:We value fresh ideas, especially when it comes to promotional activities. If you have any thoughts on how we can enhance the library experience or generate income, don’t hesitate to include them in your application. We love innovative thinkers!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Essex County Counci
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you helped someone, especially in a challenging situation. Be ready to share these stories, as they’ll show your empathy and problem-solving abilities.
✨Familiarise Yourself with Library Services
Take some time to learn about the library services offered in the area. Understanding how the library operates and what it provides will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Show Off Your IT Skills
Since the role involves using IT systems, be prepared to discuss any relevant experience you have. If you're self-taught, share how you learned and what tools you've used. This will highlight your ability to adapt and learn quickly.
✨Bring Ideas to the Table
Think of a few creative ideas for promotional activities or ways to improve customer engagement in libraries. Presenting these during your interview shows initiative and that you’re already thinking about how to contribute to the team.
