At a Glance
- Tasks: Assist customers with various council services, providing advice and resolving queries.
- Company: Braintree District Council is innovative and committed to community service.
- Benefits: Enjoy flexible working, free parking, health programmes, and career development opportunities.
- Other info: Part-time role with hybrid working options available.
- Why this job: Join a supportive team and make a real impact in your community.
- Qualifications: Must have grades A-C in English and Maths; excellent communication skills required.
The predicted salary is between 21000 - 23000 £ per year.
Customer Service Advisor – Braintree District Council
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Customer Service Advisor – Braintree District Council
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About The Role
Customer Service Advisor - Braintree District Council
Braintree District Council
Fixed Term, Part Time
About The Role
Customer Service Advisor - Braintree District Council
Braintree District Council
Fixed Term, Part Time
£25,795 to £28,861 per annum (pro rata)
Location: Braintree
Closing Date: 4th June 2025
Contract type: Fixed term for up to two years
Hours: Part time, up to 20 hours per week
Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this Customer Service Advisor.
To Apply for the role please complete the Braintree District Council application form here:– Customer Service Advisor (Please do not click the red 'Apply' button, please follow links within advert.)
The Opportunity:
We have a great opportunity for Customer Service Advisor to join our Customer Services team for a fixed term period of up to two years.
This position will be working Monday to Friday, four hours in middle of each day, to be agreed at interview (example: 10.30-2.30pm or 11.00am-3.00pm, etc.,).
Working as part of a busy team, you will provide a front-line service to customers and staff – in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.
The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.
At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.
Accountabilities:
- Assist customers in accessing services provided by Braintree District Council, ranging from wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
- Ensure professionalism and high levels of customer service are consistently delivered.Own the customers problem or issue, seeking an effective and efficient resolution.
- Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
- Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
- Appropriately signpost customers for non-Braintree District Council related queries, i.e. to a third party of alternative organisation.
- Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
- Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
- Contribute to team meetings and the continuous improvement of the service we deliver.
- Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.
The Experience You Will Bring:
We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.
You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
In return we will offer our Customer Service Advisor excellent benefits including;
- Local Government Pension Scheme Defined Benefit Scheme *Free Car Parking *Health and Wellbeing Programme *Payment of Professional Subscription *Staff Discounts *Employee Assistance Programme *CareerPath *Flexible working opportunities
Why choose Braintree District Council?
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach and promote flexible working as part of our fit for the future programme. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
If this sounds like the role for you and you would like to join our team then please click here: Customer Service Advisor .
Closing date for receipt of applications: Wednesday 4th June
Please Note–Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council
If you have any queries regarding submitting an application or require anything further, please email
humanresources@braintree.gov.uk
To apply for the role, please click here: Customer Service Advisor
Seniority level
-
Seniority level
Not Applicable
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Government Administration
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Customer Service Advisor – Braintree District Council employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Braintree District Council
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essex County Counci. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essex County Counci before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor – Braintree District Council
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essex County Counci:Your cover letter is your chance to shine! Tell us why you want to work at Essex County Counci specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essex County Counci!
How to prepare for a job interview at Essex County Counci
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
