At a Glance
- Tasks: Support the Housing Options service to assist with homelessness and housing issues.
- Company: Rochford District Council, committed to community support and customer service.
- Benefits: Competitive hourly rate, temporary role with potential for growth.
- Other info: Site-based role with flexible working days and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 31 - 31 £ per hour.
Rochford District Council is delighted to be supporting the recruitment of a Housing Admin Support Officer (Homelessness) on a 3-month temporary basis.
Please note you will be required to be site based 3 days a week; due to the location of the office, the use of a car is preferable.
Accountabilities- Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers’ homelessness and housing issues, acting as the first line point of contact for customers.
- Support the Housing Options service to carry out the Council’s statutory duties under homelessness legislation, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council’s own policies and procedures.
- Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies.
- Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service including conducting triage phone calls.
- Manage the data input of all documents and correspondence for the Housing Options Service.
- Able to evidence excellent communication skills and ability to work in challenging situations.
- Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets.
- Effective written communication and customer service skills.
- Able to work to deadlines and work in a high-pressure environment.
- Experience of working in a frontline customer focused environment dealing with the public by telephone and in person.
- Effective team working. Sharing ownership, team goals and workload.
Housing Admin Support Officer (Homelessness) – Rochford DC in Colchester employer: Essex County Counci
Rochford District Council is an exceptional employer, offering a supportive work environment that prioritises employee well-being and professional development. As a Housing Admin Support Officer, you will play a vital role in addressing homelessness issues within the community, while benefiting from a collaborative culture and opportunities for growth in the public sector. Located in the heart of Rochford, this position allows you to make a meaningful impact on local residents' lives, all while enjoying the advantages of working in a dynamic and community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer (Homelessness) – Rochford DC in Colchester
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Admin Support Officer (Homelessness) – Rochford DC in Colchester
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Essex County Counci
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Essex County Counci.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Essex County Counci that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
