At a Glance
- Tasks: Manage system processes and ensure seamless service delivery for customers.
- Company: Essex County Council, a leader in community services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a supportive team committed to continuous improvement and inclusivity.
- Why this job: Make a real difference by enhancing customer experiences through innovative solutions.
- Qualifications: GCSEs in literacy and numeracy or equivalent experience; customer service skills required.
The predicted salary is between 32388 - 32388 £ per year.
Fixed Term, Full Time
£27,540 to £32,388 Per Annum
Location: Chelmsford
Working Style: Anywhere worker
Closing Date: Sunday 2nd August 2026 at 11.59pm.
Note: This is a Fixed Term Contract / Secondment opportunity for a period of 12 months.
Interview Date: W/C Monday 10th August 2026.
The Role
Customer liaison will be a key part of the role, ensuring that complex integrity checks and system processes are completed to deliver a seamless service, as well as providing expert knowledge and advice. The role requires strong attention to detail and an understanding of how processes impact end users, enabling recommendations and improvements that enhance the service.
The Opportunity
The Technical Processing and Optimisation Officer will complete complex processing and manage simple projects of work in relation to system performance and development on financial and customer facing systems. Customer liaison and understanding of business processing will be a key part of the role, ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers. Delivering expert knowledge and advice, the role requires good attention to detail and understanding of how the team processes impact end users, making recommendations and improvements to enhance the service.
Accountabilities
- Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base.
- Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices.
- Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
- Providing expert knowledge of the systems and business processes to ensure seamless delivery.
- Contribute to customer reviews and day to day performance techniques to ensure effective delivery.
- Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system. Ensuring all scripts are deposited within the library.
- Work collaboratively across the team to manage simple project work, assisting with resource planning and comprehension of system activity at specific points within a schedule.
- Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes.
- Contribute to the provision of timely, fit for purpose reports for customers, ensuring these meet individual requirements.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area.
- Awareness of change and incident management processes.
- Practical experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences.
- Excellent communication skills – able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way.
- Practical experience in systems testing is desirable.
Equal Opportunities
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and career leavers, who meet the minimum requirements of the role for which they are applying.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
Technical Processing and Optimisation Officer in Chelmsford employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Processing and Optimisation Officer in Chelmsford
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We think you need these skills to ace Technical Processing and Optimisation Officer in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Essex County Counci, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Essex County Counci
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Essex County Counci’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
