Registration Service Training and Development Specialist in Chelmsford

Fixed Term, Full Time £27,661 to £32,542 per annum

Location: Chelmsford

Working Style: Operational field-based worker

Closing Date: 15th August 2026

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

This vacancy is available as a fixed term contract or secondment opportunity for up to 18 Months.

The Registration Service meets Essex County Council’s (ECC) statutory and legal obligations and General Register Office (GRO) requirements regarding the registration of ECC citizen life events to include births, deaths, marriages, civil partnerships, and citizenship ceremonies. The role is responsible for supporting the service to comply with external and internal regulations and organisational controls, ensuring excellent service delivery.

This role will deliver assurance regarding monitoring and effective utilisation of service resources, using continuous improvement and data analysis. The role will develop and lead on, in liaison with the statutory officers, all aspects of training and induction within the service, competently designing, coordinating, and delivering effective training, providing high quality feedback and advice as appropriate. They will coordinate ongoing monitoring through assessments to drive consistency and statutory compliance to ensure an excellent customer experience. The role will analyse data, reports, and systems to ensure service development or operational issues are identified, escalated, and resolved. This will involve creation of performance monitoring, internal system development, and staff communication channels. This will include development of systems to ensure the service offer is continuously maximised.

Accountabilities

• Ensuring regulations are adhered to as set out in the Handbooks provided by GRO (General Register Office) and that are reviewed during GRO Audits and assessments.
• Develop and deliver training and training materials identified through data analysis, in consultation with the statutory officers, carrying out assessments and reviews.
• Delivering performance feedback to staff regarding assessments and invalid registration entries, by engagement, motivation, coaching and development.
• Develop and carry out a programme of Quality Control Checks to ensure that all monitoring is completed within the timeframe set by GRO. Feedback from checks to be documented and fed into a feedback schedule.
• Creation and continuous development of analysing data to support ongoing business cases, service improvement, performance monitoring and system development.
• Using specialist knowledge of the service to assist in the growth and statutory compliance whilst contributing to a culture of embracing change and service excellence.
• Extensive knowledge and continuous development of service systems, extracting reports and data allowing for operational issues to be identified promptly.
• To develop the system offers and ensure that the service is utilising resources effectively, maintaining statutory KPIs and ensuring an excellent customer experience.
• Extensive knowledge and understanding of the Registration Booking System, allowing for system updates and processes to be developed.
• Developing and maintaining a range of service area documented information and user guides that all staff can access quickly via an online central information hub, which will need to be continuously updated and adapted.
• To assist with appointment cover as and when required, to ensure service knowledge is kept up to date.

The Experience You Will Bring

• Educated to Regulated Qualification Framework (RQF) Level 3 or equivalent by experience.
• Ability to develop knowledge and skills within the workplace and accountability for personal development.
• Experience of quality monitoring in a service driven environment.
• Experience of designing and delivering training, which includes documentation of all training material and guides.
• Experience of delivering coaching sessions in ways which facilitate performance improvement through, engagement, coaching and mentoring.
• Excellent verbal, written, and interpersonal communication skills with the ability to be professional, calm, empathetically assertive and articulate in a frontline service.
• Thorough understanding of customer experience processes and techniques.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes. This will include thorough knowledge of all systems used within the service.
• Demonstrable ability to present information and projects for consideration clearly, concisely, and persuasively, understanding how to effectively use visuals, data, and concise text in MS PowerPoint to support oral presentations.
• Experience of actively gathering, interpreting, and using data to develop actionable steps to improve processes and optimise results.
• The complex nature of the Registration Service and the volume of the workload requires the role to have specialised knowledge of all subject areas. Ongoing personal development is essential.
• Holder of a valid UK driving licence and access to a vehicle that will be used to travel to Registration locations. Business vehicle insurance will be required.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.