At a Glance
- Tasks: Support a Team Manager in managing workforce activities and data reporting.
- Company: Essex County Council, a leader in community services and support.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in local government services.
- Qualifications: GCSE level education with experience in customer service and IT systems.
The predicted salary is between 33076 - 33076 £ per year.
Secondment, Full Time £28,115 up to £33,076 per annum
Location: Chelmsford
Working Style: Anywhere worker
Please note this vacancy is available as a Fixed Term Contract or Secondment opportunity up to 31st March 2028. This position has been classed as an anywhere worker role but an expectation that the successful candidate will attend the office, in Chelmsford 2-3 days per week, with remaining time for remote working if desired.
The Internal Workforce Bank (IWB) is an “additional hours via bank” model, enabling employees to undertake and be reimbursed for additional work tasks outside their normal working hours. The approach is designed to help ASC better manage demand, improve performance, and provide a sustainable solution ahead of Local Government Reorganisation (LGR). The primary focus is on managing increased demand and improving our people waiting performance, but consideration will also be given to seasonal pressures, risk mitigation, and emerging operational needs.
The Role
- Seeking a dynamic and highly organised individual to support a Team Manager in this exciting new initiative.
- The successful candidate will have exceptional Mosaic and Excel skills and be highly organised.
- This role will involve supporting with the oversight of processes and workflows and support with gathering data and reporting on performance.
You will be supporting a Team Manager to:
- Oversee and manage all activity allocated through the IWB.
- Support to verify suitability of workers requesting to join the IWB (ensuring the exclusion criteria has been considered).
- Maintain processes and workflows, having oversight of performance and data.
- Support to log complaints and other feedback from service users in accordance with policy.
Accountabilities
- Utilise skills in processing significant amounts of data to ensure detailed reports will be of a high quality and can be relied upon to be accurate.
- Detail and accuracy will be critical in ensuring the quality of outcomes. This requires diligence and a methodical approach to ensure standards are maintained and timescales met.
The Experience You Will Bring
- Educated to GCSE level with an NVQ, Level 3 in Customer Service or equivalent by experience.
- Evidence of continuing professional development with understanding and knowledge in relevant professional area.
- Experience of using IT systems, particularly MS applications including Excel.
- Experience of utilising a variety of information sources to undertake research and gather relevant information.
- Planned and organised approach and works well in a team environment.
- Experience of working within a local authority or other social care setting.
- Good communication and numeracy skills and evidence of problem solving.
- Able to liaise and communicate effectively with colleagues as well as other agencies and organisations.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
ASC Workforce Coordinator (Internal Workforce Bank) in Chelmsford employer: Essex County Counci
Essex County Council is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment as an 'anywhere worker' while maintaining a strong presence in Chelmsford. With a commitment to inclusivity and support for disabled applicants, veterans, and care leavers, the council fosters a collaborative work culture where employees can thrive and contribute meaningfully to the community. The Internal Workforce Bank initiative not only enhances job satisfaction through additional hours but also ensures that staff are equipped to manage demand effectively, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land ASC Workforce Coordinator (Internal Workforce Bank) in Chelmsford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Essex County Counci!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Essex County Counci.
We think you need these skills to ace ASC Workforce Coordinator (Internal Workforce Bank) in Chelmsford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Essex County Counci. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Essex County Counci and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Essex County Counci. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Essex County Counci's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Essex County Counci
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Essex County Counci.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Essex County Counci will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Essex County Counci and how you would contribute to adapting HR strategies.
