At a Glance
- Tasks: Help customers navigate the library and deliver engaging story sessions for families.
- Company: Join a forward-thinking library team focused on enhancing customer experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for creative input.
- Other info: Mobile role with travel across libraries; driving licence required.
- Why this job: Make a difference in your community while enjoying a fun and inclusive work environment.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 25959 - 25959 £ per year.
Customer Services Assistant Permanent, Part Time £25,959 per annum Location: Shenfield Working Style: Operational field-based worker
Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.
Opportunity
Our Customer Service team are at the heart of what we do – they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment – your experience, your age and your perspectives are welcome in our team.
Key Responsibilities
- First and foremost – you like helping people.
- If you’ve got some IT skills – self‑taught or not – that’s ideal. We use self‑service equipment, and our customers need your empathy and patience all the time.
- Deliver engaging story and rhyme sessions to groups of parents and toddlers in the library.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and helps sort them out.
- Help with promotional activities – we generate income in all our libraries and value your ideas, especially ones that can be rolled out across all Libraries.
- Assist customers with the library catalogue and help them learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Use data to look at the business in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- In smaller libraries, help with unlocking/locking up and act as a trusted keyholder.
Experience and Qualifications
- Possession of a Driving Licence
- Demonstrated ability to use IT systems, or the ability to learn them
- Customer service experience in any area
- Confidence in speaking to customers and signposting them to Library services, other parts of the Council services, and partner organisations
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible
Due to the different areas where you may work, the role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle. Expenses are paid in accordance with council policy. All qualified applicants will receive consideration for employment.
Library Customer Experience Specialist in Brentwood employer: Essex County Counci
Join our dynamic team in Shenfield as a Library Customer Experience Specialist, where your passion for helping people will shine. We pride ourselves on fostering an inclusive work culture that values diverse perspectives and encourages personal growth through engaging customer interactions and innovative ideas. With opportunities to contribute to the reimagining of library services and a supportive environment, you'll find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Experience Specialist in Brentwood
✨Tip Number 1
Get to know the library scene! Visit local libraries, chat with staff, and understand their vibe. This will help you tailor your approach when you apply and show that you're genuinely interested in enhancing customer experiences.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you help them with library services. This will boost your confidence and prepare you for those real-life interactions you'll have in the role.
✨Tip Number 3
Show off your creativity! Think of fun ideas for story sessions or promotional activities that could engage customers. Bring these ideas to the interview – it’ll demonstrate your enthusiasm and willingness to contribute!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Library Customer Experience Specialist in Brentwood
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping people! Share any experiences where you've gone the extra mile for a customer, as this is key to what we do in our libraries.
Highlight Your IT Skills:We’re looking for someone who’s comfortable with technology. If you’ve got any IT skills, whether self-taught or through experience, make sure to mention them. It’ll show us you’re ready to help our customers navigate our systems!
Be Creative with Ideas:We value fresh ideas, especially for promotional activities. Think about any innovative suggestions you might have for engaging our library users and include them in your application. We want to hear your thoughts!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Essex County Counci
✨Know Your Library Stuff
Familiarise yourself with the library's services and offerings. Understand how they engage with the community and what makes their customer experience unique. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully helped customers. Highlight your empathy, patience, and ability to handle diverse situations. This is crucial since the role revolves around providing excellent service to a varied clientele.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle common library scenarios, like assisting someone with IT issues or managing a busy story session. Practising these responses can give you an edge.
✨Bring Your Ideas to the Table
Since the role values innovative ideas for promotional activities, come prepared with suggestions on how to enhance customer engagement. This shows initiative and aligns with their goal of reimagining library experiences.
