At a Glance
- Tasks: Handle repair requests and customer enquiries while ensuring smooth operations.
- Company: Join Basildon Borough Council, a key player in local governance.
- Benefits: Earn £14.57 per hour with opportunities for career growth.
- Other info: Work in a supportive environment with a focus on health and safety.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 14 - 18 £ per hour.
Basildon, Essex
£14.57 PAYE / £18.66 Umbrella per hour
Temporary Contract
Full-Time, 36.25 hours per week
Closing Date: Wednesday 12th August 2026
Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit a Repairs Administrator on an initial 3-month contract. Due to the nature of this role, the successful candidate will be required to work on-site 3 days per week.
MAIN PURPOSE
The Repairs team’s purpose is to provide effective support to the repairs operation carried out by our partner contractor Morgan Sindall. The team is responsible for dealing with customer and colleague enquiries, repair ordering, customer feedback, complaints investigation and response, performance management and recharge process. This work relates to repairs issues for Basildon Council Housing tenants and leaseholders.
Duties
- To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email.
- Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems.
- To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders.
- To provide detailed advice to customer queries, complaints and requests as required.
- Investigate and respond to claims made via the Housing Disrepair Protocol and associated housing legislation.
- Ensure all work is carried out in accordance with agreed procedures and timescales.
- To ensure that all service standards are adhered to and consistently delivered.
- Undertake all the duties within the framework of Equal Opportunities.
- Any other duties appropriate to the post.
You must cooperate in all matters relating to Health and Safety and implement all procedures for your job role. The identification of Health and Safety related risks within the working environment must be highlighted to your management.
Why choose Basildon Council?
Basildon Borough Council is one of the largest local authorities in the East of England region and serves a population of approximately 172,000 people. The town of Basildon is regarded as a key economic hub with the main areas of employment being engineering, research and development, distribution and financial services. Basildon is also the second biggest economy in the Thames Gateway, outside of Canary Wharf. Working for Basildon Borough Council means making a practical and positive difference to the lives of people living and working in the Borough and provides a fulfilling career. Each of our employees - whatever job role they are undertaking - can feel motivated by having a unique opportunity to use their skills to make Basildon a better place to live.
Note: ECC are advertising this role on behalf of Basildon Council. Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment to prevent abuse, harm or exploitation. The Council applies a robust recruitment vetting process. If you are successful you will need to undergo a Pre-employment Vetting Procedure.
If you have queries on this role or require anything else, please email Ashleigh.Drake@essex.gov.uk
Repairs Administrator – Basildon Borough Council employer: Essex County Counci
Essex County Council is an exceptional employer for Adults Social Workers, offering a community-focused work environment in the diverse areas of Colchester and Tendring. With a commitment to employee wellbeing, ongoing professional development, and flexible working options, we empower our staff to make a meaningful impact while enjoying a supportive culture that values collaboration and innovation. Join us to be part of a passionate team dedicated to helping individuals achieve independence and live fulfilling lives.
