At a Glance
- Tasks: Schedule and manage rotas for care staff, ensuring top-notch service delivery.
- Company: Join ECL, a caring organisation making a difference in local communities.
- Benefits: Enjoy competitive salary, generous leave, and career development opportunities.
- Other info: Dynamic role with potential for personal growth and community impact.
- Why this job: Be part of a team that empowers independence through excellent care.
- Qualifications: Strong organisational skills, IT proficiency, and a full driving licence required.
The predicted salary is between 29070 - 29070 £ per year.
Salary: £29,070 per annum
Location: Worthing, West Sussex
Contract: Permanent Full-Time, 37 hours per week
Shifts: between 7am – 5pm
Do you pride yourself on having exceptional organisation skills? Are you able to work under pressure, resolving queries effectively and efficiently? Apply now to work in a team that makes a difference every day to their local community.
About You
ECL are looking for a Resource Planner to join our West Sussex team on a permanent basis. Based in our Worthing hub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that all customers receive the best service possible. This role would suit an individual who enjoys working in a fast-paced, reactive environment. You will constantly be reviewing, allocating and revising rotas based on the needs of the service, as well as dealing with urgent requests resulting in rota changes at short notice.
To succeed in this role, you need:
- A full driving license and use of vehicle for work purposes
- A good understanding of resource planning, allocating and scheduling calls
- A comprehensive geographical knowledge of the West Sussex area
- Strong IT skills
- Experience of working with a variety of electronic systems
- Exceptional communication skills and customer service
- Excellent organisational skills
- The ability to use your own initiative and resolve queries quickly and effectively and work well under pressure
- Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection
- Experience of working in a care environment would be advantageous to your application
What we can offer you:
- 55p paid per mile tax-free
- Up to 32 days annual leave a year (inclusive of bank holidays)
- Fully paid induction and training with ongoing support
- Career development opportunities with access to paid qualifications
- Annual salary reviews
- Annual performance-related bonus
- Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
- Healthcare support scheme via Healthshield paid for by ECL
- Employee Loyalty Scheme with long service awards
- Employee referral program - earn £350 for referring a friend
- Employee Assistance Programme available 24/7
- Access to Blue Light Card
- Mental health first aiders in every service
- Reimbursement of professional membership related to your role
Take the next step in your career and become part of the ECL team.
About Us
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high-quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence. Our vision is to transform lives, empowering independence through care excellence for all. We're looking for talented individuals who share our values of caring, excellence, integrity and teamwork, and are driven to make a positive and lasting impact on the lives of others.
We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.
Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.
Resource Planner - Worthing employer: ESSEX CARES
ESSEX CARES offers guaranteed contracted hours for its care assistants, providing stability and a reliable income. The company emphasizes professional development through training and mentorship, ensuring that employees feel supported as they help clients regain independence in their daily lives. With a community-focused approach, staff have the opportunity to make a meaningful impact in the lives of those they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner - Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ESSEX CARES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ESSEX CARES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resource Planner - Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ESSEX CARES:Your cover letter is your chance to shine! Tell us why you want to work at ESSEX CARES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ESSEX CARES!
How to prepare for a job interview at ESSEX CARES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
