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For Companies At a Glance
- Tasks: Provide high-quality service to vulnerable customers and resolve inquiries efficiently.
- Company: Join ECL, a supportive team dedicated to making a difference in West Sussex.
- Benefits: Enjoy 24 days holiday, healthcare cash plan, and excellent career development opportunities.
- Why this job: Make a real impact while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Flexible part-time hours with potential for growth and a friendly work environment.
The predicted salary is between 23500 - 29214 £ per year.
Overview
Salary: £23,500 – £29,214 per annum (Pro Rata). Location: Worthing, West Sussex. Hours: 15 hours per week (Saturday and Sunday 07:00 – 15:00). Contract: Permanent. ECL are looking for a Call Centre Operator to join our busy team by providing a high-quality service and care to vulnerable customers throughout West Sussex.
About you
To be considered, you need to have the right to work in the UK. This role is through a third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.
Responsibilities
- Provide high-quality call centre service to vulnerable customers throughout West Sussex.
- Respond to customer inquiries and resolve issues efficiently and with care.
Qualifications
- Previous experience in Customer Service.
- Excellent written and verbal communication skills.
- Ability to solve problems quickly and efficiently.
- Good IT skills.
Benefits
- 24 days per year plus bank holidays, increasing with length of service
- Business mileage paid at 45p per mile
- Free DBS check and renewals (if required)
- Contributory pension scheme – ECL match up to 6% of employee contributions
- Annual Performance Review, performance related pay and bonus
- Healthcare cash plan (including reimbursement for dental, optical, chiropody plus much more)
- Reimbursement of professional subscriptions
- Excellent Career development
- Up to £1000 Refer a friend scheme
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Call Centre Operator employer: Essex Cares Ltd
Contact Detail:
Essex Cares Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator
✨Tip Number 1
Make sure you know the company inside out! Research ECL and understand their values, mission, and the specific needs of vulnerable customers. This will help you tailor your responses during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing high-quality service, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle inquiries effectively.
✨Tip Number 3
Don’t forget to highlight your problem-solving abilities! Think of examples from your past experience where you resolved issues quickly and efficiently. This will demonstrate your capability to handle the challenges that come with being a Call Centre Operator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role of a Call Centre Operator, so don’t hold back!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling – it shows us you care about the details!
Highlight Problem-Solving Abilities: We’re looking for someone who can solve issues quickly and efficiently. Share examples in your application that demonstrate your problem-solving skills, especially in a customer service context.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for the role!
How to prepare for a job interview at Essex Cares Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve issues efficiently. This will show that you understand the importance of providing high-quality service.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated with customers or colleagues in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you successfully solved a problem for a customer. Be prepared to explain your thought process and the steps you took to reach a solution. This will highlight your ability to think on your feet, which is crucial for a Call Centre Operator.
✨Familiarise Yourself with IT Tools
Since good IT skills are essential for this position, make sure you're comfortable with common call centre software and tools. If you have experience with any specific systems, mention them during the interview to demonstrate your technical proficiency.
