At a Glance
- Tasks: Provide first line IT support and resolve technical queries for ECL colleagues.
- Company: Join ECL, a leading provider of care and support services in South East England.
- Benefits: Enjoy competitive salary, generous leave, training, and career development opportunities.
- Other info: Dynamic role with opportunities for professional growth and a focus on mental health support.
- Why this job: Make a real difference by helping others with their IT needs in a supportive environment.
- Qualifications: Experience in IT support and knowledge of Microsoft technologies required.
The predicted salary is between 26600 - 30000 € per year.
This role is responsible for providing first line IT support to ECL colleagues across all operational and corporate services. The postholder will act as the first point of contact for IT incidents, service requests, and technical queries, ensuring users receive professional, timely, and customer-focused support. The role sits within the IT team and supports the day-to-day operation of ECL’s IT systems, devices, applications, and Microsoft 365 services. The successful candidate will work closely with the IT Service Desk Supervisor, wider IT team, third-party suppliers, and business users to ensure effective issue resolution and excellent customer service.
The postholder will support users both remotely and on-site, assist with onboarding and device setup activities, maintain accurate records within the IT service management platform, and contribute to continuous improvement across IT processes and user experience. The role requires a proactive, customer-focused individual with strong communication skills, a willingness to learn, and the ability to work effectively within a fast-paced environment.
About You
- Experience of working in the Information Technology sector in a relevant role.
- Evidence of continuous professional development within the IT sector.
- Experience and working knowledge in Microsoft technologies; Windows 7/10, MS Office, Office365, MDM, Azure.
- Experience and working knowledge of Smart devices, Android, iOS and Mobile Device Management.
- Experience and/or understanding of ITIL service management or equivalent frameworks and/or standards.
- Understanding of Information Governance and Security environments within the Public Sector or equivalent.
- Good communication, interpersonal and influencing skills, including managing a range of internal and external stakeholders.
- Experience and/or understanding of Project Management frameworks such as Prince2, Agile or equivalent.
- Applicants are expected to be able to travel to sites across Essex with occasional travel to neighbouring counties; own transport is therefore necessary.
- When required, provide out of hours support in conjunction with other members of the IT Support team rota.
What we can offer you as IT 1st Line Support:
- 45p paid per mile tax-free.
- Up to 32 days annual leave a year (inclusive of bank holidays).
- Fully paid induction and training with ongoing support.
- Career development opportunities with access to paid-for qualifications.
- Annual salary reviews.
- Annual performance-related bonus.
- Company pension – Enhanced contributory NEST scheme; we contribute up to 6%.
- Healthcare support scheme via Healthshield paid for by ECL.
- Employee Loyalty Scheme with long-service awards.
- Employee referral program – £350 for referring a friend.
- Access to Blue Light Card.
- Mental health first aiders in every service.
- Reimbursement of professional membership related to your role.
ECL reserves the right to close this vacancy early depending on application numbers.
About Us
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking.
IT First Line Support in Essex employer: Essex Cares Limited
ECL is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture and a range of benefits including up to 32 days of annual leave, ongoing training, and career development opportunities. Located in Chelmsford, the IT First Line Support role provides a dynamic environment where you can make a meaningful impact while enjoying perks such as a company pension scheme, healthcare support, and a strong emphasis on mental health and employee loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land IT First Line Support in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work at ECL or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft technologies knowledge. Make sure you can confidently discuss your experience with Windows, Office 365, and mobile device management. We want to see that you're ready to tackle any technical queries thrown your way!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've provided excellent support in previous roles. Remember, this position is all about being the first point of contact for users, so let your communication skills shine.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT First Line Support in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT First Line Support role. Highlight your experience with Microsoft technologies and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your cover letter, we want to know how you handle customer queries and support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Essex Cares Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows 7/10 and Office 365. Be ready to discuss your experience with smart devices and mobile device management, as these are key to the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing first line support, think of examples where you've delivered excellent customer service. Prepare to share how you handled difficult situations or resolved issues for users in a timely manner.
✨Understand ITIL and Governance
Familiarise yourself with ITIL service management principles and information governance, especially in a public sector context. Being able to discuss these frameworks will show that you understand the importance of structured IT support.
✨Be Ready to Learn
This role requires a proactive attitude and a willingness to learn. Think about how you've approached learning new technologies or processes in the past, and be prepared to express your enthusiasm for continuous professional development.
