Resource Planner - Chelmsford

Community Care - Planning & Coordination

Contract: Permanent Full-Time, 37 hours per week

Shifts: between 7am – 7pm

Do you pride yourself on having exceptional organisation skills? Are you able to work under pressure, resolving queries effectively and efficiently? Apply now to work in a team that makes a difference every day to their local community.

About You

ECL are looking for a Resource Planner to join our MidEssex team on a permanent basis. Based in our Midhub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that all customers receive the best service possible. This role would suit an individual who enjoys working in a fast-paced, reactive environment. You will constantly be reviewing, allocating and revising rotas based on the needs of the service, as well as dealing with urgent requests resulting in rota changes at short notice.

To succeed in this role, you need:

• A full driving license and use of vehicle for work purposes
• A good understanding of resource planning, allocating and scheduling calls
• A comprehensive geographical knowledge of the North Essex area
• Experience of working with a variety of electronic systems
• Exceptional communication skills and customer service
• Excellent organisational skills
• The ability to use your own initiative and resolve queries quickly and effectively and work well under pressure
• Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection
• Experience of working in a care environment would be advantageous to your application

What we can offer you:

• 45p paid per mile tax-free
• Up to 32 days annual leave a year (inclusive of bank holidays)
• Fully paid induction and training with ongoing support
• Career development opportunities with access to paid for qualifications
• Annual salary reviews
• Annual performance-related bonus
• Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
• Healthcare support scheme via Healthshield paid for by ECL
• Employee Loyalty Scheme with long service awards
• Employee referral program - earn £350 for referring a friend
• Access to Blue Light Card
• Mental health first aiders in every service
• Reimbursement of professional membership related to your role

Take the next step in your career and become part of the ECL team.

About Us

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.