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- Tasks: Lead a dynamic team in delivering top-notch pest control services.
- Company: Join a fast-growing, family-run pest control company with a personal touch.
- Benefits: Competitive salary, 20 days holiday, and professional development opportunities.
- Why this job: Make a real impact while enjoying a friendly team environment.
- Qualifications: Strong customer service skills and a proactive approach are essential.
- Other info: Enjoy working in a tranquil countryside setting with on-site parking.
The predicted salary is between 28000 - 31000 £ per year.
Salary from £28,000 - £31,000 per annum – negotiable depending on previous experience
Full Time – 37.5 Hours a week
Permanent Monday – Friday
Company Description
We are a fast growing family-run Pest Control company, based on the Shotley peninsula between Ipswich and Manningtree. Delivering a wide range of Pest Control Services to domestic and commercial premises, we pride ourselves on our professional and customer focused delivery, whilst maintaining that personal touch.
What we are looking for
We are looking for a highly proficient Operations Team Leader to assist in the day to day running of a busy pest control business. We are seeking an individual with a proactive and organised approach who can effectively communicate with both customers and colleagues and be the lead in a small team. If you have current Pest Control field experience, and are looking for a change of career direction this role could also be suitable for you and we are open to candidates with the relevant skill set that may wish to make this move.
The role includes:
- Processing customer enquiries and orders by phone and online, for new and existing customers.
- Setting up new Client Accounts on our dedicated Software.
- Logistics and route planning - allocating and scheduling of Technicians’ daily appointments.
- Liaising with Technicians on a regular basis and working together to deliver a first class service.
- Dealing with existing Client queries and concerns.
- General office duties to ensure the overall smooth running of operations.
- Using our dedicated software ServiceM8 for day to day activities (Training will be provided).
About you
- Excellent Customer Service & Organisational Skills
- Logical and confident decision maker
- Enjoy fast paced environments whilst remaining calm under pressure
- Good Sense of humour
- Professional telephone manner
- Experience of using ServiceM8 or other similar scheduling software (desirable, but training will be provided)
- Strong interpersonal skills, enabling confident communication with individuals at all levels. Excellent written and verbal English.
- Confident with using Microsoft Office Applications (Word, Excel, Outlook etc.)
- Experience of Pest Control industry would be an advantage, although not essential.
To be successful in this role, you will need to quickly acquire a good understanding of the business and apply this knowledge to deal efficiently and professionally with a wide range of queries and tasks. On the job training will be provided to facilitate this.
Benefits
- Become a member of a small, friendly team.
- Free on-site parking.
- 20 days annual leave plus public holidays.
- Enhanced Holiday Entitlement – 1 additional day off for each year in service up to a max of 5 years.
- Continued support and development opportunities.
- Office in tranquil countryside setting.
- Salary is negotiable depending on previous relevant experience and skills.
If working for a successful and growing business appeals then please provide your CV with a covering statement outlining your desire and suitability for this role.
Closing date for applications: Friday 30 January 2026
Pest Control Operations Team Leader employer: Essex and Suffolk Pest Solutions Ltd
Contact Detail:
Essex and Suffolk Pest Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pest Control Operations Team Leader
✨Tip Number 1
Get to know the company! Research their values and services, especially in pest control. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about how your past experiences can relate to the role of Operations Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Pest Control Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Team Leader role. Highlight any relevant pest control experience or customer service skills, as we love seeing how you can fit into our family-run business.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit for our team. Don’t forget to mention any specific experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves liaising with customers and technicians, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Essex and Suffolk Pest Solutions Ltd
✨Know Your Stuff
Make sure you understand the pest control industry and the specific services the company offers. Brush up on common pests, treatment methods, and customer service scenarios. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Team Leader, you'll need to demonstrate your ability to manage logistics and schedules. Prepare examples from your past experiences where you've successfully organised tasks or led a team. Highlight how you kept things running smoothly under pressure.
✨Communicate Effectively
Practice your communication skills before the interview. Be ready to discuss how you would handle customer enquiries and technician coordination. Use clear, concise language and be prepared to showcase your professional telephone manner during the conversation.
✨Bring a Sense of Humour
The job description mentions a good sense of humour, so don’t be afraid to let your personality shine through. Share light-hearted anecdotes that relate to teamwork or customer service. This will help you connect with the interviewers and show that you can maintain a positive atmosphere even in a fast-paced environment.
