At a Glance
- Tasks: Assist with customer enquiries, logistics, and general office duties in a busy pest control company.
- Company: Join Essex & Suffolk Pest Solutions, a family-run business dedicated to excellent service.
- Benefits: Enjoy flexible part-time hours, free parking, and ongoing support for your development.
- Other info: Salary negotiable based on experience; applications close on 8th September 2025.
- Why this job: Be part of a friendly team while gaining valuable experience in customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; training provided.
The predicted salary is between 20300 - 28300 £ per year.
Overview
Starting from £25,350 per annum (pro rata) – negotiable depending on previous experience
Part Time – Approx 15-25 hours per week (some flexibility)
Permanent
Monday – Friday (no weekends)
What we are looking for
We are a growing family-run Pest Control company looking for a highly proficient, experienced Customer Services Team Member to assist in the day to day running of a busy pest control business. We are seeking an individual with a proactive and organised approach who can effectively communicate with both customers and colleagues.
Responsibilities
- Processing customer enquiries and orders by phone and online, for new and existing customers.
- Setting up new Client Accounts.
- Logistics and route planning - allocating and scheduling of technicians’ daily appointments.
- Dealing with existing Client queries and concerns.
- General office duties to ensure the overall smooth running of operations.
- Using our dedicated software for day to day activities (Training will be provided).
About you
- Excellent Customer Service & Organisational Skills
- Logical
- Confident decision maker
- Robust attitude
- Diligent & Reliable
- Good Sense of humour
- Methodical
- Professional telephone manner
- Calm under pressure
- Strong interpersonal skills, enabling confident communication with individuals at all levels
- Confident with using Microsoft Office Applications (Word, Excel, Outlook etc.)
To be successful in this role, you will need to quickly acquire a good understanding of the business and apply this knowledge to deal efficiently and professionally with a wide range of queries and tasks. On the job training will be provided to facilitate this.
About us
Essex & Suffolk Pest Solutions are a family owned and run Pest Control Company based on the Shotley peninsula between Ipswich and Manningtree. We endeavour to achieve the highest levels of service within our industry.
Benefits of working for us
- Become a member of a small, friendly team.
- Free on-site parking.
- Pension scheme.
- Continued support and development opportunities.
Salary is negotiable depending on previous relevant experience and skills.
If working for a successful and growing business appeals then please provide your CV with a covering statement.
How to apply
For more information
For an informal discussion about this opportunity please email: mandie@eandspestsolutions.co.uk
Closing date for applications: 5pm on 8th September 2025.
Customer Services Team Member employer: Essex and Suffolk Pest Solutions Ltd
Essex & Suffolk Pest Solutions is an excellent employer, offering a supportive and friendly work environment where team members can thrive. With flexible part-time hours, competitive salary options, and ongoing training opportunities, employees are encouraged to grow within the company while contributing to a family-run business that prioritises exceptional customer service. Located on the picturesque Shotley peninsula, the company provides a unique opportunity to be part of a dedicated team in a rewarding industry.
Contact Details:
Essex and Suffolk Pest Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Member
✨Tip Number 1
Familiarise yourself with the pest control industry and the specific services offered by Essex & Suffolk Pest Solutions. This knowledge will help you engage confidently with customers and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your telephone communication skills, as a professional manner is crucial for this position. Consider role-playing scenarios with friends or family to enhance your ability to handle customer queries effectively.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for technicians' appointments based on hypothetical customer enquiries. This will not only demonstrate your proactive approach but also give you practical insights into the logistics aspect of the role.
✨Tip Number 4
Reach out to current or former employees of Essex & Suffolk Pest Solutions via LinkedIn to gain insider knowledge about the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Services Team Member
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and organisational skills. Use specific examples that demonstrate your ability to handle enquiries and manage logistics, as these are key aspects of the role.
Craft a Compelling Covering Statement:In your covering statement, express your enthusiasm for working with a family-run business. Mention your proactive approach and how your strong interpersonal skills will contribute to the team’s success.
Showcase Relevant Skills:Emphasise your proficiency in Microsoft Office applications and any experience with customer management software. This will show that you can quickly adapt to the tools used in the role.
Research the Company:Familiarise yourself with Essex & Suffolk Pest Solutions. Understanding their values and services will help you tailor your application and demonstrate your genuine interest in the company.
How to prepare for a job interview at Essex and Suffolk Pest Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've effectively handled customer enquiries and resolved issues, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Organisational Abilities
Since the job involves logistics and route planning, be prepared to discuss how you manage your time and organise tasks. You could mention any tools or methods you use to stay organised, which will show that you're proactive and capable of handling a busy environment.
✨Familiarise Yourself with the Company
Research Essex & Suffolk Pest Solutions before the interview. Understanding their services and values will help you tailor your responses and demonstrate your genuine interest in the company, making you a more appealing candidate.
✨Prepare for Software Training
Although training will be provided for their dedicated software, it’s beneficial to express your confidence in using Microsoft Office applications. Mention any relevant experience you have with similar software, as this will reassure them of your ability to learn quickly.
