At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, a leading supplier of engineering components in the UK.
- Benefits: Enjoy competitive salary, generous leave, and a supportive work culture.
- Other info: Flexible shifts and opportunities for professional growth in a modern facility.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Good communication skills and a friendly attitude; experience preferred but not essential.
The predicted salary is between 25000 - 32000 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised.
We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Hours of Work: Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift times are: Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Wixroyd (part of Essentra Plc) is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Chichester, PO19 7BJ in Surrey employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Chichester where employee contributions are valued and recognised. With competitive salaries, generous benefits including a matched pension scheme and professional training opportunities, we are committed to fostering growth and well-being among our team members. Join us to be part of a forward-thinking company that prioritises innovation and customer satisfaction while supporting your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ in Surrey
✨Tip Number 1
Get to know the company inside out! Research Wixroyd's products and values so you can show off your knowledge during interviews. This will help us see how well you fit into our dynamic team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in your follow-ups! After an interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Wixroyd.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ in Surrey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your skills in communication and problem-solving, as these are key for a Customer Service Executive at Wixroyd.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and skills are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Wixroyd.
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about providing high levels of service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your friendly approach and ability to work under pressure, as these are key traits they’re looking for.
✨Demonstrate Your Organisational Skills
Wixroyd values candidates who can manage and prioritise workloads effectively. Be ready to discuss how you stay organised, especially in a fast-paced environment. You might even want to share specific tools or methods you use to keep track of tasks and deadlines.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Practice responding to common customer enquiries or complaints. This will not only help you feel more comfortable during the interview but also demonstrate your problem-solving skills and ability to think on your feet.
