At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone, email, and live chat.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Dynamic work environment with recognition for hard work and commitment.
- Other info: Exciting opportunities for growth in a fast-paced setting.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Confident, motivated, and able to manage workloads effectively.
The predicted salary is between 25000 - 30000 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Customer Service Executive - Chichester, PO19 7BJ in Suffolk employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant work culture in Chichester where innovation and quality are at the forefront of our operations. We prioritise employee growth through continuous support and recognition of hard work, ensuring that our team members thrive in a fast-paced environment. With significant investments in technology and a commitment to a hassle-free customer journey, we provide a unique opportunity for individuals looking to make a meaningful impact in the engineering component industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ in Suffolk
✨Tip Number 1
Get to know the company inside out! Research Wixroyd's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle enquiries with ease. Try role-playing common customer scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen and ready to jump into the action at Wixroyd.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ in Suffolk
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to align with their 'hassle free' approach to customer journeys.
✨Practice Your Communication Skills
Since you'll be dealing with customer enquiries via phone, email, and live chat, practice clear and concise communication. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts and responding to potential questions.
✨Be Proactive and Organised
Wixroyd is looking for someone self-motivated and able to manage workloads effectively. During the interview, highlight your organisational skills and give examples of how you've prioritised tasks in previous roles. This will show that you can handle the fast-paced environment they offer.
