At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, a leading supplier of engineering components in the UK.
- Benefits: Enjoy competitive salary, pension contributions, life assurance, and 25 days annual leave.
- Other info: Flexible shifts with opportunities for professional growth and wellbeing events.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Strong communication skills and a friendly attitude; experience in customer service preferred.
The predicted salary is between 25000 - 32000 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift times are: Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Wixroyd (part of Essentra Plc) is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Chichester, PO19 7BJ in Stroud employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Chichester where hard work and commitment are truly valued. With competitive salaries, generous benefits including a matched pension contribution and professional training opportunities, employees can thrive both personally and professionally. The company's focus on innovation and operational efficiency ensures that team members are equipped to deliver outstanding service while enjoying a supportive culture that prioritises their well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ in Stroud
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wixroyd. Understand their products and values so you can show how you fit into their mission of delivering endless possibilities.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to demonstrate your excellent telephone manner and problem-solving abilities during the interview. Role-play with a friend if you can!
✨Tip Number 3
Show your proactive side! Be ready to share examples of how you've managed workloads or resolved customer queries in the past. This will highlight your ability to thrive in a fast-paced environment like Wixroyd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ in Stroud
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your skills in handling customer queries and any previous roles that showcase your ability to thrive in a fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see why you’d be a great fit for the Customer Service Executive role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Wixroyd.
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your proactive approach and problem-solving skills.
✨Practice Your Communication Style
Wixroyd values excellent communication, so practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on maintaining a friendly tone, as this reflects the approachable nature they’re looking for in a candidate.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries, managing workloads, and working under pressure. Prepare concise answers that highlight your organisational skills and ability to multitask. This will help you feel more confident and ready to impress during the interview.
