At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone and email.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Enjoy competitive salary, pension contributions, and 25 days annual leave.
- Other info: Work in a fast-paced environment with opportunities for professional growth.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Must have strong communication skills and a proactive attitude.
The predicted salary is between 25000 - 32000 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Required Skills & Experience:
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
What we offer:
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Hours of Work:
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift times are: Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Wixroyd (part of Essentra Plc) is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Chichester, PO19 7BJ in Selsey employer: Essentra
Essentra Components is an exceptional employer, offering a dynamic work environment in Kidlington where innovation meets operational excellence. With a strong focus on employee growth, we provide comprehensive benefits including a competitive salary, annual bonus, and opportunities for professional development, all while fostering a collaborative culture that values every team member's contribution. Join us to be part of a global leader in essential industrial components, where your efforts directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ in Selsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wixroyd. Understand their products and values, and think about how you can contribute to their mission of delivering endless possibilities.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to showcase your excellent telephone manner. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your proactive approach and ability to handle pressure.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to highlight your enthusiasm for the role right from the start. Don’t miss out!
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ in Selsey
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled customer queries and provided support in the past, so share specific examples that showcase your skills!
Be Proactive and Detail-Oriented:In your written application, emphasise your ability to be proactive and detail-oriented. Mention how you manage workloads and prioritise tasks effectively, as these are key traits we’re looking for in a Customer Service Executive.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your application well, making it easy for us to read and understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Wixroyd!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about providing high levels of service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your friendly approach and ability to work under pressure, as these are key traits they’re looking for.
✨Demonstrate Your Tech Savvy
Familiarise yourself with Microsoft Word, Excel, and Outlook, as well as any CRM systems you’ve used before. Be ready to discuss how quickly you can learn new systems, as this will be crucial for processing orders efficiently in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the Customer Service Executive role. This shows that you’re proactive and genuinely interested in contributing to their success.
