Customer Service Executive - Chichester, PO19 7BJ Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy. We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively. Key Responsibilities: Proactively keeping customers updated on existing orders and advise of delays as necessary Processing orders in a timely manner on our internal CRM system Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution Co-ordinating customer returns and credits Ensure all internal and external customer queries are responded to in the agreed time scales Respond to live chat enquiries promptly and resolve efficiently Complete daily allocated tasks as per the Customer Services Team rota Required Skills
