At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone, email, and live chat.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Enjoy a dynamic work environment with recognition for hard work and commitment.
- Other info: Great opportunities for personal growth and development in a fast-paced setting.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Confident, motivated, and able to manage workloads effectively.
The predicted salary is between 24000 - 28000 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Customer Service Executive - Chichester, PO19 7BJ in Newport employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant work culture in Chichester where innovation and quality are at the forefront of our operations. We prioritise employee growth through continuous support and recognition of hard work, ensuring that our team members thrive in a fast-paced environment. With significant investments in technology and a commitment to a hassle-free customer journey, we provide a unique opportunity for individuals looking to make a meaningful impact in the engineering components industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wixroyd. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. Being able to demonstrate your problem-solving abilities will really impress them.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team dynamics and how they handle customer queries. This shows you're not just looking for any job, but that you want to be an active part of their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace their digital-centric approach.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ in Newport
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to align with their 'hassle free' approach to customer journeys.
✨Be Ready for Role-Specific Questions
Expect questions related to managing customer enquiries and prioritising workloads. Practice responses that highlight your organisational skills and how you handle multiple tasks efficiently. This will reassure them that you can thrive in their fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for customer management, or how they measure success in the customer service role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
