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- Tasks: Provide top-notch customer service and manage enquiries via phone and email.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Enjoy a competitive salary, pension contributions, life assurance, and generous annual leave.
- Why this job: Be part of a dynamic team delivering endless possibilities to customers.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. We are looking to recruit a confident and motivated person to join our customer services team.
The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our "hassle free" approach to the customer journey. The successful candidate will be self‑motivated and pro‑active, dealing with customer enquiries promptly via phone or email and managing and prioritising workloads effectively.
Key Responsibilities- Proactively keep customers updated on existing orders and advise of delays as necessary
- Process orders in a timely manner on our internal CRM system
- Liaise with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co‑ordinate customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- Friendly and ambitious with an excellent telephone manner and communication skills
- Work well under pressure and keep up with a busy office atmosphere; enjoy working in a fast‑pace environment
- Confident and approachable
- Deal with a large volume of sales calls/customer queries
- Process Sales Orders on our internal CRM quickly, accurately and efficiently
- Flexible / multi‑tasker
- Organised & Process orientated
- Prioritise and deal with tasks as and when they come in
- Pro‑active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus
Customer Service Executive in London employer: Essentra
Contact Detail:
Essentra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know Wixroyd! Research the company and its products so you can speak confidently about how you can contribute to their mission of delivering endless possibilities. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, it's crucial to demonstrate a friendly and professional telephone manner. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. Think of examples from your past experiences that highlight your ability to juggle multiple responsibilities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to reflect the skills and experience mentioned in the job description, and don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our 'hassle free' approach.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your skills in handling customer queries and any previous roles where you’ve demonstrated a proactive attitude.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle customer enquiries effectively, which is crucial for the role.
✨Practice Your Communication Style
Since the role requires a friendly and approachable manner, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts, especially over the phone or via email.
✨Be Ready to Multi-task
The job involves managing multiple tasks simultaneously, so be prepared to discuss how you prioritise and organise your workload. You could share specific strategies you use to stay on top of things, especially in a fast-paced environment, to show that you can thrive under pressure.
