At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, a leading supplier of engineering components in the UK.
- Benefits: Enjoy a competitive salary, pension contributions, life assurance, and generous annual leave.
- Other info: Great opportunity for career growth in a supportive workplace.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24800 - 24800 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast-paced, dynamic work environment where an employee's hard work and commitment are recognised.
We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company, we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- £24,800 starting salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus
Customer Service Executive - Jarrow, Ne32 3dp in Lea employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Jarrow, where your hard work and commitment are truly valued. With a strong focus on employee growth and development, we provide comprehensive training and support, alongside competitive benefits such as a starting salary of £24,800, a generous pension scheme, and 25 days of annual leave. Join us to be part of a forward-thinking team that believes in delivering endless possibilities for both our customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Jarrow, Ne32 3dp in Lea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wixroyd. Understand their products and values so you can show how you fit into their culture and mission. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling customer queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and maintain a friendly tone. Remember, they’re looking for someone with an excellent telephone manner, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Executive - Jarrow, Ne32 3dp in Lea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your customer-facing experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you embody our 'hassle free' approach. Keep it friendly and professional, and don’t forget to mention why you want to join Wixroyd.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since the role is all about providing high levels of service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your proactive approach and problem-solving abilities.
✨Practice Your Communication Style
Wixroyd values excellent communication skills, so practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on maintaining a friendly tone, as this reflects the approachable nature they’re looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about how you would keep customers updated on orders or manage multiple queries at once. Having a few strategies in mind will help you respond effectively and show that you can thrive in a fast-paced environment.
