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For Companies At a Glance
- Tasks: Lead tech operations across EMEA & APAC, ensuring top-notch service delivery and continuous improvement.
- Company: Join a global leader in technology with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, private medical insurance, and generous leave policies.
- Other info: Hybrid role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact by aligning technology with business needs in a dynamic environment.
- Qualifications: Degree in IT or related field; experience in service management and operational leadership.
The predicted salary is between 60000 - 80000 £ per year.
Responsible for regional on-site technology operations across EMEA and APAC manufacturing sites, providing operational leadership and acting as the primary Business Relationship Manager (BRM) for sites with on-site engineers. The role ensures effective alignment between Technology services and business priorities while operating within established frameworks and standards.
Typical Accountabilities
- Operational Delivery
- Oversee day-to-day on-site operations across EMEA & APAC sites, ensuring consistent service delivery in line with agreed standards.
- Monitor site performance, risks, and issues, coordinating appropriate actions to maintain service quality and reliability.
- Drive continuous service improvement initiatives across the region.
- Support regional operational projects, audits, and compliance activities.
- Business Relationship Management
- Act as the primary Business Relationship Manager (BRM) for EMEA & APAC sites with on-site engineers, serving as the key interface between Technology and regional business stakeholders.
- Maintain a strong understanding of regional business priorities and operational challenges to support alignment of technology services to business needs.
- Work closely with the Service Delivery and Operations Manager to support demand intake, prioritisation, and escalation, in line with agreed processes and available capacity.
- Translate business requirements into clear, actionable technology demand for delivery teams.
- Ensure BRM activities are captured as Continuous Service Improvement (CSI) items, supporting visibility, prioritisation, and governance.
- Support clear ownership, progress tracking, and communication of outcomes.
- Provide day-to-day line management of on-site engineers across EMEA & APAC sites, supporting performance, development, engagement, and consistent ways of working.
- Work collaboratively with global and regional Technology teams to ensure effective service delivery and alignment.
Required Skills & Experience
- Degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
- Certifications in service or project management (e.g., PRINCE2, PMP) are a plus.
- Strong grasp of enterprise IT foundations.
- Networking (LAN/WAN/WiFi, VLANs, site connectivity).
- Endpoint & asset management, imaging, and lifecycle.
- Incident, Problem & Change processes and tooling (e.g., ITSM platforms).
- Server/Cloud basics (Windows Server, O365, Azure) and identity fundamentals.
- Experience with manufacturing technology (IT/OT) preferred.
- Understanding of IT/OT boundaries, uptime needs, and security requirements.
- Familiarity with global support models, resolver groups, and service desk operations.
- Experience with audit, compliance, and risk management processes.
- Ability to interpret and produce technical documentation, site diagrams, standards, and runbooks.
- Strong operational management experience within a manufacturing or multisite environment.
- Proven Business Relationship Management (BRM) experience within a global organisation.
- Proven track record managing global or regional operations.
- Excellent stakeholder and relationship building skills.
- Strong understanding of onsite operations, service delivery, and incident/problem management.
- Ability to challenge, influence, and hold stakeholders accountable at all levels.
- Comfortable working across culturally and operationally diverse environments.
- Proactive and solutions focused.
- Able to balance independence with strong cross‑functional collaboration.
What we offer
- Discretionary Annual Bonus.
- Private Medical Insurance.
- Up to 5% matched pension contribution.
- 4x annual salary life assurance.
- 25 days annual leave plus bank holidays.
- Extra paid day off for your birthday.
- Paid day off for volunteering.
- Employee discounts through MyDiscounts platform.
- Salary Sacrifice Car Scheme.
- Holiday Purchase Scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
This is a hybrid role, with 3 days per week based in our Jarrow office. Ability to travel within EMEA on a regular basis is required.
Regional IT Service Operations & BRM Manager (EMEA & APAC) in Jarrow employer: Essentra
Contact Detail:
Essentra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional IT Service Operations & BRM Manager (EMEA & APAC) in Jarrow
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to be able to show how your skills align with their needs, especially in tech operations and business relationship management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions related to operational delivery and stakeholder management to really nail it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional IT Service Operations & BRM Manager (EMEA & APAC) in Jarrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service operations and BRM, especially in EMEA and APAC contexts. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed operations or improved service delivery in previous roles.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Whether it's networking, incident management, or cloud basics, we want to know how your skills can help us deliver top-notch service across our sites.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Essentra
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise IT foundations, especially networking and cloud basics. Be ready to discuss how these elements play a role in operational delivery and service management.
✨Understand the Business Landscape
Familiarise yourself with the specific business priorities and operational challenges faced by the company. This will help you demonstrate how you can align technology services with their needs during the interview.
✨Showcase Your BRM Skills
Prepare examples that highlight your experience as a Business Relationship Manager. Discuss how you've successfully translated business requirements into actionable technology demands and maintained strong stakeholder relationships.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to manage risks or improve service quality, and be ready to share those stories.