At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone, email, and live chat.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Dynamic work environment with recognition for hard work and commitment.
- Other info: Exciting opportunities for growth in a fast-paced setting.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Confident, motivated, and able to manage workloads effectively.
The predicted salary is between 25000 - 30000 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Customer Service Executive - Chichester, PO19 7BJ in Isle of Wight employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant work culture in Chichester where innovation and quality are at the forefront of our operations. We prioritise employee growth through continuous support and recognition of hard work, ensuring that our team members thrive in a fast-paced environment. With significant investments in technology and a commitment to a hassle-free customer journey, we provide a unique opportunity for individuals looking to make a meaningful impact in the engineering component industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ in Isle of Wight
✨Tip Number 1
Get to know the company inside out! Research Wixroyd's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle enquiries with ease. Try role-playing common customer scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen on joining Wixroyd and ready to dive into the exciting opportunities we offer.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ in Isle of Wight
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and how you’ve contributed to a hassle-free customer journey.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working with Wixroyd and how you can contribute to delivering endless possibilities for our customers.
Showcase Your Communication Skills:Since this role involves dealing with customer enquiries via phone, email, and live chat, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can handle customer interactions effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to align with their 'hassle free' approach and your proactive nature.
✨Practice Common Interview Questions
Anticipate questions related to handling customer enquiries, managing workloads, and working in a team. Practising your responses will help you articulate your thoughts clearly during the interview. Don't forget to prepare a few questions to ask them too; it shows your enthusiasm!
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for their time and demonstrates your commitment to the role. Plus, it sets a positive tone for the rest of the conversation.
