At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, the UK's leading supplier of engineering components.
- Benefits: Competitive salary, pension contributions, life assurance, and generous annual leave.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy. We are looking to recruit a confident and motivated person to join our customer services team.
The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus
Customer Service Executive - Chichester, Po19 7bj in Hill employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Chichester, where your hard work and commitment are truly valued. With competitive salaries, generous annual leave, and a strong focus on employee growth through training and development, we empower our team to thrive while delivering innovative engineering solutions. Join us to be part of a company that believes in endless possibilities for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, Po19 7bj in Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wixroyd. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Wixroyd team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive - Chichester, Po19 7bj in Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your previous customer-facing roles and any experience with sales order processing systems, as this will show us you're a great fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how you can contribute to our 'hassle free' approach and why you’re excited about working in a fast-paced environment.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone and demonstrate your excellent telephone manner through your writing. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Executive, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer queries or resolved issues. This will highlight your excellent telephone manner and problem-solving abilities.
✨Demonstrate Your Organisational Skills
Wixroyd values employees who can manage their workload effectively. Be prepared to discuss how you prioritise tasks and stay organised in a busy environment. You might even want to share a specific instance where your organisational skills made a difference in your previous role.
✨Be Proactive and Positive
Wixroyd is looking for someone who is self-motivated and proactive. During the interview, express your enthusiasm for the role and share examples of how you've taken initiative in past positions. A positive attitude can go a long way in making a great impression!
