At a Glance
- Tasks: Provide hassle-free customer service and support business growth through lead generation.
- Company: Join Essentra, a global leader in essential components and solutions.
- Benefits: Starting salary of £24,800, career prospects, bonuses, and generous leave.
- Other info: Opportunities for innovation and process improvement in a dynamic workplace.
- Why this job: Be part of a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and experience in a fast-paced service/sales environment.
The predicted salary is between 24800 - 24800 € per year.
We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and a proactive problem solving approach.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns.
- Identify new product opportunities and generate leads.
- Liase and build network with internal departments.
- Upsell and cross sell new products.
- Follow up on all commercial activity.
- Operate effectively and adhere to current business policy and procedures.
- Deliver consistent performance and achieve KPI's and business targets.
- Drive self-development.
- Manage time effectively and efficiently.
- Understand company strategy and propositions.
- Support other departments, depending on the needs of the business.
- Excellent Communication skills.
- Good attention to detail.
- Commercially aware.
- Experience in service/sales environment.
- Minimum "A" Level Standard.
- Delivery of agreed commitments and objectives.
- Highly organised.
- Team player.
- Strong work ethic.
- Complaint Management/Resolution experience desirable.
- Manufacturing knowledge desirable.
- Experience of Microsoft package (Excel, Word etc.) desirable.
- £24,800 starting salary.
- Great career prospects.
- Discretionary bonus.
- Up to 5% matched pension contribution.
- 4x annual salary life assurance.
- 25 days annual leave plus bank holidays.
- Extra paid day off for your birthday.
- Paid day off for volunteering.
- Employee discounts through MyDiscounts.
- Holiday Purchase Scheme.
- Eyecare Vouchers.
- Cycle to work scheme.
- UK Sharesave Scheme.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Jarrow, NE32 3DP in Hetton-Le-Hole employer: Essentra
Essentra plc is an excellent employer for Customer Service Executives in Jarrow, offering a supportive work culture that values teamwork and innovation. With a competitive starting salary of £24,800, generous annual leave, and a range of employee benefits including a discretionary bonus and pension contributions, we prioritise your professional growth and well-being. Join us to be part of a dynamic team where your contributions make a real impact on our business and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Jarrow, NE32 3DP in Hetton-Le-Hole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Essentra. Understand their products and values so you can show how you fit into their team. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers face and how you would resolve them. Being able to demonstrate your problem-solving skills in real-time will impress the interviewers.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about providing hassle-free service, so let your conversational skills shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Customer Service Executive - Jarrow, NE32 3DP in Hetton-Le-Hole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service and any skills that match the job description, like attention to detail and problem-solving.
Show Off Your Communication Skills:Since this role requires excellent communication, use clear and concise language in your application. Don’t forget to showcase any experience you have in handling customer inquiries or complaints effectively.
Demonstrate Your Proactivity:We love candidates who take initiative! In your application, mention specific examples where you've identified opportunities or solved problems in previous roles. This will show us you're the proactive type we’re looking for.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Essentra. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved complaints or upsold products, as this aligns perfectly with the responsibilities of a Customer Service Executive.
✨Demonstrate Attention to Detail
Since the role requires maintaining accurate account and customer data, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to minimise errors and stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
