At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, the UK's leading supplier of engineering components.
- Benefits: Competitive salary, pension contributions, life assurance, and generous annual leave.
- Other info: Exciting opportunities for growth in a supportive and innovative workplace.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude; customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast-paced, dynamic work environment where an employee's hard work and commitment are recognised.
We believe in "Delivering a Range of Endless Possibilities" for our customers, our colleagues, and the company. As a company, we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital-centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle-free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advising of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensuring all internal and external customer queries are responded to in the agreed time scales
- Responding to live chat enquiries promptly and resolving efficiently
- Completing daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel, and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately, and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer-facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus
Customer Service Executive - Chichester, Po19 7bj in Fareham employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Chichester where hard work and commitment are truly recognised. With competitive salaries, generous annual leave, and a strong focus on employee growth through training and development, we empower our team to thrive while delivering high-quality service to our customers. Join us to be part of a company that values innovation and supports your career journey in the engineering components industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, Po19 7bj in Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wixroyd. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. It’s the best way for us to connect and get you on board!
We think you need these skills to ace Customer Service Executive - Chichester, Po19 7bj in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your previous customer-facing roles and any relevant experience in sales order processing to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your enthusiasm for working in a fast-paced environment like ours.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application demonstrates your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since the role is all about providing high levels of service, be ready to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle pressure, as these are key traits they’re looking for.
✨Practice Your Communication Style
Wixroyd values excellent communication, so practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in the Customer Service Executive role. This shows your enthusiasm and helps you determine if it's the right fit for you.
