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- Tasks: Manage Dynamics 365 service delivery, ensuring quality and efficiency across teams.
- Company: Essentra is a global leader in essential components, serving diverse industries with innovative solutions.
- Benefits: Enjoy a hybrid work model, annual bonus, medical cover, and generous leave.
- Why this job: Join a passionate team focused on innovation and making a difference in a dynamic environment.
- Qualifications: Degree or Microsoft certification required; experience in Dynamics 365 and IT service management preferred.
- Other info: This role offers opportunities for professional growth and collaboration with global teams.
The predicted salary is between 36000 - 60000 £ per year.
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We are looking to appoint a D365 (CE and F&O) Service Delivery Manager.
Essentra have a global use of Microsoft Dynamics CE (CRM), used in 39 locations, and 14 countries using Microsoft Dynamics F&O, with an implementation plan for many more.
The position will work in close collaboration with:
- -Our implementation project team to transition from project, hypercare to live site
- -Our Centre of Excellence team who work with the business for enhancements, releases and issues
- -Our CE team on developments, enhancements, releases, issues and bugs
- -Our IT team, from service desk, hardware to infrastructure and user tickets for issues and bugs
This role is to ensure we are providing high levels of quality, efficiency, service and support and working with other teams to achieve measurable and reportable standards by utilising our resources.
Responsibilities:
The role entails managing D365 service, governance and quality
- Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management
- Ensuring that services are delivered at an expected quality of service
- Proactively work on service improvements activities and process improvements related to defined scope to improve quality of the services within the scope.
- Master related technical support tools and drive their adoptions throughout, ADO, IT ticket management, Sprints
- Assist in the transition from project to live
- Collaborate closely with key business, project team, IT stakeholders to continuously enhance users\’ satisfaction and drive success
- Run one-2-one\’s, CE, F&O, up to management meetings
- Prepare reports on service delivery
Required skills & experience:
- Educated to degree level, or Microsoft certified qualifications
- Good knowledge of Dynamics 365 FO and CE with a strong technical understanding
- Experience in managing service delivery for Dynamics 365 FO and CE
- Professional experience in IT incorporating support
- Proficient in project management and capable of leading project sprints
- Advanced project, analysis, problem solving, and business relationship skills
- A good understanding of current legislation and precedence governing IT
- Clear and effective communicator, capable working with teams and leadership
- Highly organized with a proactive and positive approach to managing tasks and responsibilities
- Remains calm under pressure and able to take onboard feedback, both positive and negative
- Strong team player who collaborates effectively with others
- Able to inspire staff and drive team performance
What we offer:
- Discretionary Annual Bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- Personal medical cover
- 25 days annual leave plus bank holidays
- Salary Sacrifice Car Scheme
- Employee discounts through Edenred
- Cycle to work scheme
- Employee Assistance Programme
This is a hybrid role, with 2 days per week based in our Kidlington office.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra\’s global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Plastics Manufacturing
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Dynamics 365 Service Delivery Manager employer: Essentra
Contact Detail:
Essentra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific Dynamics 365 modules mentioned in the job description, particularly CE and F&O. Understanding their functionalities and how they integrate will help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with current or former employees of Essentra on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Service Delivery Manager role.
✨Tip Number 3
Prepare to discuss your experience with service delivery management in detail. Be ready to share specific examples of how you've improved service quality and efficiency in previous roles, as this aligns closely with the responsibilities outlined.
✨Tip Number 4
Showcase your project management skills by discussing any relevant certifications or methodologies you are familiar with. Highlighting your ability to lead project sprints and manage teams effectively will resonate well with the hiring team.
We think you need these skills to ace Dynamics 365 Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 FO and CE. Include specific examples of service delivery management and any relevant project management skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background fits Essentra's needs. Mention your ability to collaborate with various teams and your proactive approach to service improvements.
Highlight Relevant Skills: In your application, emphasise your technical understanding of Dynamics 365, project management capabilities, and communication skills. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Essentra
✨Showcase Your Dynamics 365 Knowledge
Make sure to brush up on your knowledge of Dynamics 365 FO and CE. Be prepared to discuss specific features, functionalities, and how you've used them in past roles. This will demonstrate your technical understanding and ability to manage service delivery effectively.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, highlight your experience in collaboration. Share examples of how you've successfully worked with project teams, IT stakeholders, and business units to enhance user satisfaction and drive success.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific incidents you've managed, how you approached them, and the outcomes. This will showcase your analytical skills and your capacity to remain calm under pressure.
✨Demonstrate Organisational Skills
Being highly organised is crucial for this role. Share strategies you use to manage tasks and responsibilities effectively. Discuss any tools or methodologies you employ to keep projects on track and ensure high-quality service delivery.