At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join Wixroyd, the UK's leading supplier of engineering components.
- Benefits: Competitive salary, pension contributions, life assurance, and generous annual leave.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude; experience in customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy. We are looking to recruit a confident and motivated person to join our customer services team.
The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus
Customer Service Executive - Chichester, Po19 7bj in Dover employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant and dynamic work environment in Chichester, where your hard work and commitment are truly valued. With competitive salaries, generous annual leave, and a strong focus on employee growth through training and development, we empower our team to thrive while delivering innovative engineering solutions. Join us to be part of a company that believes in endless possibilities for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Chichester, Po19 7bj in Dover
✨Tip Number 1
Get to know the company inside out! Research Wixroyd's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and friendly. Try role-playing common customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive! If you have questions or need clarification about the role, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your eagerness to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re tech-savvy and ready to embrace our digital-centric approach.
We think you need these skills to ace Customer Service Executive - Chichester, Po19 7bj in Dover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your previous customer-facing roles and any relevant achievements to show us why you're the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know how your proactive approach and problem-solving skills can contribute to our 'hassle free' customer journey.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing high levels of service, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to fit into their 'hassle free' approach.
✨Practice Your Communication Style
Wixroyd values excellent communication skills, so practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on maintaining a friendly and approachable tone, just like you would with customers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential challenges you might face in a busy office environment and how you would prioritise tasks. Being able to demonstrate your problem-solving skills will set you apart as a proactive candidate.
