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- Tasks: Provide top-notch customer service and manage enquiries via phone, email, and live chat.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Dynamic work environment with recognition for hard work and commitment.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Confident, motivated, and able to manage workloads effectively.
- Other info: Exciting opportunities for growth in a fast-paced setting.
The predicted salary is between 24000 - 28000 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Customer Service Executive - Chichester, PO19 7BJ employer: Essentra
Contact Detail:
Essentra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Chichester, PO19 7BJ
✨Tip Number 1
Get to know the company inside out! Research Wixroyd's products and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our customer services team at Wixroyd.
We think you need these skills to ace Customer Service Executive - Chichester, PO19 7BJ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and how you’ve contributed to a positive customer journey.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working with Wixroyd and how you can contribute to their 'hassle free' approach.
Showcase Your Communication Skills: Since this role involves dealing with customer enquiries via phone and email, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and what makes them a leader in the engineering components industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive approach and how you manage workloads under pressure.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or manage multiple inquiries at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use for customer management, or how they measure success in the customer service department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.