At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth order fulfilment and excellent service.
- Company: Join Essentra, a global leader in essential components with a collaborative team spirit.
- Benefits: Enjoy an attractive salary, 26 days holiday, and an Employee Assistance Program.
- Other info: Fixed term contract until the end of 2026 with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while gaining valuable experience.
- Qualifications: Strong communication skills, attention to detail, and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Customer Service Representative to join our team on a temporary basis until the end of the year. The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process. The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfilment within a fast-paced manufacturing environment.
Typical Responsibilities:
- Manage the full order lifecycle, from order entry to delivery
- Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)
- Monitor order status and proactively communicate updates, delays, or potential issues
- Ensure accurate data entry and maintenance in ERP systems
- Coordinate with production planning to align customer requirements with manufacturing schedules
- Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction
- Support the Sales Team in the preparation of the quotations
- Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.
- Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally
- Ensure compliance with company policies, quality standards, and service level agreements
- Contribute to continuous improvement initiatives to enhance customer service processes
- Support the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes.
Skills and Experience:
- Strong customer orientation and problem-solving skills
- Excellent communication and interpersonal abilities
- High attention to detail and accuracy
- Team player with strong cross-functional collaboration skills
- Basic to mid-level math and analytical skills
- Proficient in Microsoft Office (Outlook, Excel, Teams, and Word)
- Fluency in English (written and spoken); additional languages are a plus
What we offer:
- Attractive salary
- 26 days holiday plus bank holidays (pro rata)
- Employee Assistance Program
Please note this is a Fixed Term Contract until the end of 2026.
Customer Service Representative (Temporary) - Bologna, 40010 employer: Essentra
Essentra is an excellent employer that values flexibility and collaboration, making it an ideal workplace for the Global Indirects Lead role. With a strong focus on employee growth and development, we offer a supportive work culture that encourages innovation and cost optimisation across multiple regions. Our commitment to work-life balance and stakeholder partnership ensures that every team member can thrive in a meaningful and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Temporary) - Bologna, 40010
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Essentra.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Essentra. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative (Temporary) - Bologna, 40010
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Essentra.
How to prepare for a job interview at Essentra
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Essentra's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Essentra offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
