At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone and email.
- Company: Join Wixroyd, a leading supplier in the engineering components industry.
- Benefits: Enjoy a competitive salary, pension contributions, and generous annual leave.
- Other info: Flexible shifts and opportunities for professional growth await you.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24800 - 24800 £ per year.
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised. We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company.
We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated.
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- £24,800 starting salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave Scheme
- Professional training contributions
- Calendar of wellbeing events
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift times are: Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Wixroyd (part of Essentra Plc) is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee's hard work and commitment are recognised.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Jarrow, NE32 3DP in Ashington employer: Essentra
Wixroyd is an exceptional employer, offering a vibrant work culture that values hard work and commitment while providing ample opportunities for professional growth. Located in Jarrow, our team enjoys competitive benefits including a starting salary of £24,800, generous annual leave, and a supportive environment that fosters employee well-being through various initiatives. Join us to be part of a dynamic team dedicated to delivering innovative engineering solutions and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Jarrow, NE32 3DP in Ashington
✨Tip Number 1
Get to know Wixroyd! Research the company and its products so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be proactive during the interview! Think of examples from your past experiences where you've gone above and beyond for customers. This will highlight your problem-solving skills and show that you embody the 'hassle free' approach Wixroyd values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and familiar with the digital-centric approach Wixroyd is embracing.
We think you need these skills to ace Customer Service Executive - Jarrow, NE32 3DP in Ashington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Essentra
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and recent developments. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think about times when you resolved a difficult situation or went above and beyond for a customer. This is crucial for a role focused on providing high levels of service.
✨Demonstrate Your Problem-Solving Skills
Wixroyd values proactive individuals who can handle challenges effectively. Be ready to discuss how you've tackled problems in previous roles, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Communication Style
Since you'll be dealing with customers over the phone and via email, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your communication skills and ensure you come across as friendly and approachable.
